Equities - Neovest - Technical Client Services - Analyst
Join Neovest, a leading broker-neutral electronic trading software platform with access to diverse liquidity pools across 120 global markets.
Job Summary:
The Client Services team is responsible to represent the firm to clients in a first-class way. It is essential that this individual foster a strong sense of trust with clients in their ability to facilitate client needs. Clients should view the Client Services team as a trusted partner and key contributor to their success. Team members must be highly proactive and take initiative to provide excellent service to clients. The company's products, along with the service component, should be an integral and highly valued part of our clients' business.
As a Technical Client Service Associate in the Client Services team, you will be the face of our firm to our clients. Your role is crucial in fostering a strong sense of trust with our clients by facilitating their needs. You will be involved in customer service activities, software and trading support, analytical thinking, technology, back office, and connectivity skill sets. This is a highly visible role where you can contribute to the growth of JP Morgan's electronic trading system.
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Job Responsibilities:
- Serve as the first point of contact for clients for all Neovest related issues. Communicate with clients, understand their needs, and foster a strong relationship of trust with them.
- Provide front-line functional and technical support and troubleshooting to all Neovest clients' queries relating to setup, software functionality, broker connectivity, etc.
- Review technical client logs and engage with engineers to determine solutions to complex client issues.
- Assist with Security Master and other database maintenance.
- Monitor system alerts and resolve or escalate as needed.
- Assist Account Management team with client onboarding.
Required qualifications, capabilities and skills:
- Strong communication (oral & written) / team building skills.
- Outstanding customer service skills including empathy, tenacity, remaining cool under pressure, and a strong sense of urgency.
- Bachelor's degree in Information Systems, Computer Science, or Business/Finance.
- Ability to work during US market hours (5:30am - 4pm Mountain Time).
Preferred qualifications, capabilities and skills:
- Electronic trading software support experience.
- Analytic software support experience.
- Experience with global equities, options, futures, and/or FX markets.
- SQL, FIX Protocol, and strong Excel experience.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion