Entry Level Client Onboarding & Service Business Enablement Analyst
Yesterday• Charlotte, NC
Unlock your potential as a Business Enablement Analyst, where you'll drive impactful change and shape the future of workforce productivity. Join a dynamic team that values innovation, collaboration, and continuous learning. This role offers the opportunity to work on high-visibility projects, optimize business tools, and develop skills that open doors to diverse career paths. Be part of a community that empowers you to make a difference for clients and colleagues alike.
As a Business Enablement Analyst within the Client Onboarding and Service Team, you will partner with stakeholders to surface data-driven insights, optimize tool functionality, enhance training and documentation, and participate in special projects that boost workforce productivity. You help us create a culture of excellence, support our transformation initiatives, and contribute to our operational success. Together, we drive meaningful outcomes for our clients and our firm.
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Job Responsibilities
- Attain super-user proficiency on core client-facing and internal platforms, uncovering advanced functions and hidden features to streamline workflows.
- Pilot new tool releases, collect user feedback, and support rollout plans that maximize adoption of key capabilities.
- Monitor usage data and operational metrics to identify bottlenecks, recommend automation opportunities, and implement best-practice workflows.
- Contribute to role-based training modules, quick-reference guides, and "office hours" sessions to accelerate user competence and sustain high adoption rates.
- Engage in special projects to enhance client and employee satisfaction.
Required Qualifications, Capabilities, and Skills
- Bachelor's degree (or pending graduation) in Business, Information Systems, Computer Science, Data Analytics, or a related field, with academic projects or internships demonstrating hands-on technology or data work.
- Demonstrated ability to quickly learn and master enterprise platforms and features.
- Foundational data analysis skills, including advanced Excel and exposure to SQL, Python, or data visualization tools such as Tableau or Power BI.
- Basic understanding of process mapping and improvement methodologies.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable solutions.
- Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse audiences.
- Self-motivated team player who thrives on continuous learning, collaboration, and managing multiple priorities in a fast-paced environment.
Preferred Qualifications, Capabilities, and Skills
- Familiarity with project management principles, with experience assisting in the planning and execution of projects.
- Demonstrates strategic thinking to identify and improve processes, with a willingness to learn regulatory guidelines.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Client-provided location(s): Charlotte, NC
Job ID: JPMorgan-210680442
Employment Type: FULL_TIME
Posted: 2025-10-28T19:10:33
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion