Digital Documents Services Payments Associate
J.P. Morgan is a leading global investment bank with one of the largest client bases in the world. This role is with the Digital Document Services group within the Wholesale Payments line of business.
As a Digital Documents Services Payments Associate within the Digital Document Services team, you will manage account setups, review documents, and support regulatory and data migration projects. Be part of a dynamic team within our Wholesale Payments division, serving one of the world's largest client bases.
Join J.P. Morgan, a top global investment bank, in our Digital Document Services team. You'll manage account setups, review documents, and support regulatory and data migration projects. Be part of a dynamic team within our Wholesale Payments division, serving one of the world's largest client bases.
Job Responsibilities:
- Identify issues and coordinate with relevant functions internally for prompt resolution on disputed points within set time-frame parameters.
- Work with key partners in legal, business, operations, and technology to contribute towards the development of an efficient operating framework.
- Collaborate closely with business stakeholders in various locations and the global document management team in India, US, and UK.
Required qualifications, capabilities and skills:
- Proficiency in MS Office.
- Advanced English skills.
- Strong verbal and written communication skills.
- 'Working to deadline' approach.
- Strong organizational skills.
- Education: Bachelor in Business Administration, Law Degree, Bachelor in Economics, or similar.
Preferred qualifications, capabilities and skills:
Customer Focus Mindset: Exhibits a profound dedication to comprehending and fulfilling the requirements of clients, thereby ensuring an elevated standard of client satisfaction.
Client Experience: Demonstrates a proven capacity to augment client satisfaction and loyalty through proficient communication and exemplary service delivery.
Empathy and Active Listening: Possesses the ability to discern and address client needs with empathy and careful attentiveness.
Problem-Solving Skills: Demonstrates the capability to identify challenges and devise effective solutions to enhance client satisfaction.
Relationship Building: Proficient in cultivating and sustaining robust, positive relationships with clients and stakeholders.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion