Would you like to be part of a team that impacts the way wealth managers engage people in person? JPMorgan Chase needs passionate data scientists to help evolve the tools that support advisors and servicing agents in their interactions with clients.
As a Data Scientist on the Wealth Management Analytics Team, you will deliver data and insights that enable new capabilities and tools for our sales and servicing employees. You'll provide analyze data from platforms that support advisors in our remote advice channel, Chase branches, central offices, as well as their servicing desks. The wealth management industry is rapidly changing, and JPMorgan Chase is transforming our business to accelerate growth across the full wealth continuum. In this role you will be central in influencing the product strategy of our desktop tools as part of a cross-functional Product organization.
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Job Responsibilities
- Analyze patterns of behaviors to uncover how advisors engage with existing desktop tools, diagnosing opportunities to improve workflows, and delivering new product capabilities that increase field productivity.
- Provide expertise as to how data visualization, data analysis, machine learning, and text analytics/NLP can be leveraged to uncover feature usage patterns, system gaps, potential performance enhancements, and other important patterns.
- Partner with Research and Design teams to diagnose client servicing pain points and re-imagine journeys across the client experience to drive product roadmaps
- Develop and launch a series of data-driven next best actions for our advisors to improve productivity and increase client satisfaction.
- Leverage Artificial Intelligence (AI) & Machine Learning (ML) to build new tools that drive meaningful change in the way Advisors and Service teams consume information
Required qualifications, capabilities, and skills:
- Bachelor's Degree and quantitative/statistical educational or professional experience required
- 'Jack of all trades' (or 'Jill of all trades') with a mix of business acumen, statistical know-how, and intuition to understand what is happening to data from inception to analytical output to business decision.
- Knowledge of statistics and a strong ability to effectively communicate design and results. You will need to be comfortable interacting with and persuading stakeholders (including 'data/math/statistics-phobic' types) with competing interests and accelerated timelines. Your advice will ultimately shape senior leaders' decision-making.
- Extensive querying (e.g., scripting against enterprise database systems), data cleaning, and programming skills - expertise in Python and SQL.
- Demonstrated experience applying descriptive, diagnostic, predictive, and prescriptive analytic techniques (including Machine Learning techniques) to deliver quantifiable business impact.
- Know when the "juice is worth the squeeze" - you stay abreast of new analytic techniques but can recognize and apply a more straightforward analytic approach when the question you are answering is less complex.
Preferred qualifications, capabilities, and skills:
- Bachelor's Degree and/or Master's Degree with a background in Social Science (Psychology, Economics, Political Science, Sociology, etc) or Humanities nice to have.
- Experience with Causal Inference (e.g. A/B Testing, Experimental Design and Quasi-Experimental Design).
- Previously worked in a data science function at a financial services firm or in consulting.
- Experience in a field-based sales environment with demonstrated success delivering insights to CRM systems such as Salesforce.
- Familiar with Business Intelligence (BI) tools (e.g. Tableau, Shiny Dashboards).
- Knowledge of data governance and ethical considerations in AI, ensuring compliance with industry standards and regulations.
- Human-centered data expert with an interest in eventual leadership.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.