Join us to elevate customer satisfaction through impactful data projects.
As a Data Domain Architect Associate Senior at JPMorgan Chase within the Data Analytics team, you will support the Customer Satisfaction survey process. You will create customer data sample files across all lines of business to generate insights that enhance customer experiences. Collaborate to develop solutions for obtaining and extracting large customer data sets, ensuring integrity through extensive auditing and validation.
Job Responsibilities
- Leverage analytical and statistical applications (SAS, SQL, Snowflake, Alteryx) to analyze complex data sets.
- Identify customer interactions across various channels (calls, branch, online, emails, IVR) for survey targeting.
- Prepare and validate data from diverse sources for file creation.
- Deliver recurring data files in accordance with client SLAs.
- Facilitate requirement definitions, design, testing, and code implementation for customer satisfaction surveys.
- Collaborate with data management, strategy teams, and analytics resources across functions.
- Construct process documentation and workflow capture.
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Required Qualifications, Capabilities, and Skills
- 3+ years of related experience.
- Bachelor's degree in Operations Research, Market Research, or related field.
- Proficient with SAS Viya, SAS Macro, SQL, VBA, JavaScript, and MS Office tools.
- Experience with relational database systems (Teradata, Snowflake, Oracle).
- Knowledge of Putty, Control-M, and Power Shell.
- Strong communication skills; ability to engage with all management levels and partners.
- Strong analytical skills with attention to detail and accuracy.
Preferred Qualifications, Capabilities, and Skills
- Hands on experience in Alteryx
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.