Customer Service Representative Daily Banking (all genders)
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for a passionate Customer Service Representative Daily Banking (all genders).
As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience. We firmly believe that personalized customer experiences are at the heart of our actions. Therefore, we are looking for curious, honest, and passionate individuals who are motivated to contribute and further develop their skills in customer service.
Job responsibilities
- Serve as the first point of contact, assisting our customers and helping them resolve their concerns.
- Address general inquiries or provide support with our digital services, acting as a reliable contact with care.
- Ensure a highly satisfactory and build close relationships with our customers through your commitment.
- Contribute to shaping the future of banking and actively support the growth of the company.
Required qualifications, capabilities, and skills
- Prioritize people by collaborating with both customers and colleagues in a partnership-oriented manner.
- Demonstrate a strong service mindset and an affinity for digital service offerings.
- Fluency in German both spoken and written, along with solid English skills.
- Value and contribute to a positive work environment.
- Embrace continuous development, view change as an opportunity, and actively participate in shaping it.
Preferred qualifications, capabilities and skills
- Experience in customer service in financial industry
#ICBCAREER
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Want more jobs like this?
Get jobs in Berlin, Germany delivered to your inbox every week.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion