Become a leader in the Consumer & Community Banking (CCB) Remediation and Corrections Team that manages the process to triage, fix, correct, and eliminate customer impact caused by a business process or operational break. The team supports multiple lines of business within and outside of CCB. The Corrections Support Team manages several workstreams which enable the corrections teams to complete their primary work of correcting our customers. These workstreams include: Data Security, Procedures/Chase Answers, Project Support, IAS Support, User Tool Support, Resiliency Management, Training Support, SharePoint Updates/Changes, Change Management, Access / Technology Support.
As a Business Analysis Manager within CCB Remediations and Corrections, you will support the function/process in various capacities through business analysis, including but not limited to providing innovative solutions to enhance operational efficiency, analyze and identify trends to develop go forward strategies, and strategic oversight of various initiatives such as Lines of Business corrections. This position will require partnering across the CCB Remediations & Corrections team and with LOB Partners in an effort to update and maintain procedures, reporting, and business documentation while cross referencing with the centralized CCB Remediations and Corrections guidelines and CCB LOB Corrections Standards. You will be responsible for developing and designing high-quality executive presentations using PowerPoint, ensuring clarity and professionalism for proposals and initiative updates.
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Job responsibilities
- Partner with Legal, Controls, Compliance and Audit to determine required updates to procedures as well as training materials.
- Design, develop, and manage SharePoint sites to support organizational needs and enhance collaboration
- Write and edit procedures to guide operational processes and ensure consistency across the organization.
- Create compelling and visually appealing executive presentations to effectively communicate strategic initiatives and business updates.
- Act as a backup for other various functions with Corrections administration
Required qualifications, capabilities, and skills
- 15 years in Operations roles within a Financial Services environment
- 5 years in Legal, Compliance, or Control roles
- 2 years' experience in creating, managing, and supporting SharePoint sites
- Experience with Corrections or Customer Dispute Resolution
- Experience interfacing with Audit and Controls and managing/delivering appropriate responses
- Involvement in drafting responses for regulators
- Experience writing and managing procedures while also looking for procedural gaps
- Experience in creating and delivering training materials
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- History of working under time boxed deliverables
- Proven experience in creating executive-level presentations using PowerPoint.
Preferred qualifications, capabilities, and skills
- Strong multitasking skills with the ability to prioritize and manage time effectively.
- Demonstrated ability to learn new processes and tools quickly.
- Excellent interpersonal skills with a track record of successful collaboration and partnership with peers.
- Strong relationship management skills, with the ability to communicate effectively with partners at all levels.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.