Join our Consumer & Community Banking division, providing a variety of financial services to our Chase customers, including personal banking, credit cards, mortgages, and more. We're a leading force in the U.S. for credit card sales and deposit growth, with top-rated digital solutions and customer satisfaction. As part of the Control Management team, you'll help maintain a robust control environment, focusing on control design, risk identification, and control governance. This role offers the chance to work across different business lines and functional areas, supporting our Consumer & Community Banking division in serving millions of customers and small businesses. This is a unique opportunity for career growth and skill development in a leading company, ideal for those passionate about expertise and high performance in a fast-paced, challenging environment.
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As a Controls Program Manager within our Consumer & Community Banking division, you will have the opportunity to collaborate across various lines of business and functional areas. You will be part of a dynamic team that supports millions of consumers and small businesses. We are looking for team members who are passionate about being subject matter experts and performing at a high level in a fast-paced and challenging environment. This role offers the potential for career growth and skill development in a market-leading company.
Job Responsibilities:
- Prepare and compile meeting materials for executive-level meetings, ensuring adherence to aesthetic guidelines while maintaining accuracy, timeliness, and understandability of the information included.
- Collaborate with stakeholders to gather reporting topics for Committees led by Control Management, proof and consolidate materials, and coordinate, lead, and participate in executive-level pre-sessions within tight timeframes.
- Engage business partners to identify reporting requirements for the Committee.
- Coordinate and participate in reporting-related review meetings and development forums.
- Perform ongoing analysis of program-related data and develop ad-hoc reports as requested.
- Develop and maintain procedures for reporting, analysis, and other related deliverables.
- Proactively research best practices and learn new technologies and systems.
- Participate in project/program activities involving data preparation, document creation, and oral presentation of analytical results.
- Engage with control colleagues across the firm, including business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
Required qualifications, skills and capabilities:
- Excellent organizational skills; able to manage and prioritize assigned tasks across several groups and team leads
- Experience leading and implementing program requirements
- Experience using various Business Intelligence tools
- Strong problem solving and analytical skills
- Large Language Model experience and continued educational learning for practical implementation.
- Bachelor's degree or equivalent experience required.
- 3+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
- Knowledge of control and risk management concepts with knowledge of CORE system.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.