If you are looking to develop or enhance your skills and have an enthusiastic aptitude to learn, few areas in JPMC offer the exposure to so many facets of our business than ours. You will have the opportunity to work with our team of experts who also have an abundance of teaching spirit. Seated in the Control Management organization, our team will give you an insider view and hands on experience with JPMC's risk and control infrastructure.
As a Control Manager, Vice President within the Tooling Governance Team for Control Management in Consumer and Community Banking, you will be tasked with challenging existing systems and supporting the overall program governance. Your role will involve continued automation and participation in quality review processes as required. This position is perfect for a highly promoten team member with advanced strategy and problem-solving skills, along with strong influencing, interpersonal, and communication abilities. You should possess a business-oriented mindset, a solid background, and a proven ability to deliver coordinated analysis of issues and determination of business impact. You will have the chance to work across Consumer and Community Banking businesses, participate in various firm-wide initiatives related to the User Tool and Intelligence Solutions programs, and develop ongoing working relationships with our cross-business peers. This will provide you with exposure to a wide range of business functions. We will encourage you to apply your unique perspective, propose innovative solutions, conduct research, liaise with business partners, and work independently, with our full support whenever you need it.
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Job Responsibilities:
- Assist with Intelligent Solutions QA from front to end, engaging with the business and cross-line of business teams to continually improve the program. Independently communicate with key stakeholders, manage delivery expectations, and escalate when needed. The Quality Analyst executes testing against established criteria and demonstrates the ability to draw inferences, identify root cause, and make recommendations for corrective action. The Quality Analyst will also be responsible for supporting management and team with reporting deliverables.
- Ensure daily work is logged correctly for tracking purposes.
- Develop automation opportunities utilizing Alteryx, Tableau, LLM to support efficiencies and expanded growth within the Citizen Development space
- Assist with identifying gaps in policy, procedures, and job aids.
- Provide ongoing hands-on support for critical IS operations functions within the team. This includes business processes related to User Tool and Intelligent Solutions control oversight and management, IAHUB/UWAT Hygiene, System UAT testing, and the ability to drive change in processes, procedures and associated technology.
- Manage and document processes based on firmwide guidance.
Required Qualifications, Skills, and Capabilities:
- Bachelor's Degree in a Business related discipline (Finance, Accounting, MIS, Business Analytics,),
- 7 years of business operations, data analysis. or risk/control management; technology risk/control experience evaluating complex business problems, data analysis and devising recommendations and implementing solutions
- Advanced MS Office skillsets including Excel, PowerPoint, and Word and Knowledge of citizen developer toolsets and ideally development practices
- Strong issue resolution problem solving and analytical skills
- A passion for data analysis, continuous learning, and professional development
- A curious mind that prefers to go deep to understand details and a positive attitude and team spirit with exceptional interpersonal and collaboration skills
- Organization and time management including attention to detail and multi-tasking skills
- High degree of professionalism, self-motivation and sense of urgency and the Ability to directly address conflicts and escalate issues where appropriate
- Strong communication skills - verbal, written and technical (e.g., PowerPoint). Ability to present concise, direct and timely communications to executives, management and key partners; strong presentation skills is essential
- Ability to shift perspective from high level 'big picture' to low-level detail & Ability to be flexible and follow tight deadlines; provide clear and concise solutions constrained by tight deadlines
- Partnership and relationship management: must have ability to develop and maintain strong partnerships with numerous teams and key stakeholders
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.