Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. The Connected Banking Growth area product group (APG) is seeking a highly effective and innovative Product Manager (Senior Product Associate) to lead entry tile and insight growth for Connected Banking products, responsible for personalized tools and insights that empower customers to manage their finances effectively and partnering with Credit Journey (CJ) and Spend Product owners to support growth by placing insights and entry tiles strategically. The ideal candidate should have experience delivering personal financial management features for mobile and web and be capable of managing multiple deliveries while communicating updates to Quad and dependent teams.
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As a Senior Product Associate within the Connected Banking Growth Entry Tiles & Insights team, you will leverage your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
You will partner across business lines to execute a dynamic roadmap, ensuring JP Morgan remains at the forefront of the evolving technology landscape. The role involves collaboration with core engineering, design, and business teams to deliver robust feature sets to market. The ideal candidate is an outcome-focused Product Manager with an agile mindset, excellent communication and analytical skills, and a passion for digital channels, capable of inspiring confidence and fostering collaboration with technology and internal stakeholders.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Collaborate with design, engineering, research, and marketing teams to develop new product initiatives and lead discovery work to identify customer problems and solutions
- Define product initiatives for new features and optimize existing ones, incorporating them into product roadmaps and developing business cases with cross-functional teams
- Integrate data analytics, product metrics, user experience research, and market analysis to prioritize product initiatives and define product strategy
- Manage and communicate feature prioritization, focusing on user and business benefits, tradeoffs, and market opportunities
- Ensure stakeholder communications meet business needs, setting and managing expectations through effective written and oral communication
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience working within an Agile development framework, with a strong understanding of Product Owner roles and responsibilities
- Proven ability to author business requirements, define user stories, and execute them by coordinating cross-functional teams within an Agile framework
- Skilled in defining and building product roadmaps, and prioritizing the backlog
- Ability to influence people at all levels across various job functions
- Structured thinker and effective communicator with excellent written skills, time management, and the ability to maintain calmness and clarity under pressure
Preferred qualifications, capabilities, and skills
- Subject matter knowledge in financial or personal financial management is a plus
- Commitment and self-motivation suitable for a start-up team within a large organization
- Ability to manage multiple requirements and deliveries simultaneously while staying organized and communicative with dependent partners and senior leadership
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.