Commercial Card Relationship Manager - Payments - Vice President

You are a Payments professional and excited to utilize your experience to make an impact with our Commercial Card clients?

As a Relationship Manager on our Commercial Card team, you will drive retention and growth strategies into a portfolio of relationships that are strategically important to the firm's growth agenda. In this virtual role, you will focus on driving client retention, deepening wallet share, and supporting strategic growth objectives. Using data driven insights and analytics, you will act as a consultant for your clients by learning about the client's business and providing working capital and efficiency strategies. You will cultivate strong relationships with both your clients and internal stakeholders by working closely with our banking and treasury partners that own the broader client relationship, to ensure efforts, communication, and focus are coordinated and consistent. It is your responsibility to maintain best-in-class client experience standards through steady and meaningful contact, informative virtual meetings, regular sharing of industry thought leadership, partnering with service and product teams to resolve escalations, and leading structured revenue-generating optimization efforts. As the ideal candidate, you are a proactive client advisor who can operate effectively in a digital first environment and collaborate cross functionally.

Job Responsibilities:

• Be very comfortable directly communicating with C-level clients and Executive level internal stakeholders.
• Own the Commercial Card account relationship with a primary focus on growth initiatives, retention, and client experience.
• Navigate multiple client-facing banking platforms and internal proprietary systems with ease.
• Demonstrate resiliency and adaptability in a fast-paced, innovative, and complex client environment.
• Think critically and exercise sound independent judgment.
• Demonstrate enthusiasm, resilience under stress, and a will-to-solution attitude, along with being results-oriented.
• Approach problems logically and with good judgment to ensure the appropriate outcome for clients and the firm, making appropriate decisions quickly and competently.
• Work effectively both independently and in a team environment.
• Demonstrate personal excellence including punctuality in responsiveness, integrity, and accountability.
• Travel for internal and external meetings as needed (20/30% approx.).

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience in Client Relationship Management, Payments, Treasury, or Commercial Card industry.
• Strong virtual communication skills (Zoom, Teams, WebEx)
• Strong financial acumen and analytical skills.
• Demonstrated ability to deliver an exceptional client experience with measurable results.
• Proven ability to proactively build relationships and trust with clients.
• Experience in successfully managing multiple complex and highly visible large client relationships concurrently, which includes directly interacting with C-level clients and executive-level internal stakeholders.
• Demonstrated resiliency and adaptability in a fast-paced and often complex client environment.
• Strong problem-solving and decision-making skills, with the ability to approach problems logically and with good judgment.
• Strong client focus with the ability to learn a client's business to identify optimal payment and efficiency practices.
• Strong understanding of commercial card payment products, client accounting systems, ERPs, and the ability to articulate bank integrations through sFTPs and APIs.
• Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor's degree

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Client-provided location(s): Chicago, IL, Plano, TX, Jersey City, NJ, Elgin, IL

Job ID: JPMorgan-210656161

Employment Type: FULL_TIME

Posted: 2025-08-13T01:31:35