Are you passionate about helping customers and finding solutions? Do you thrive in a fast-paced environment where your communication and negotiation skills can shine? Join our team as an Auto Special Collections Specialist and make a difference by ensuring the best outcomes for our customers. This role offers the opportunity to work both independently and as part of a dynamic team, adhering to all applicable regulatory and departmental practices and procedures.
As an Auto Special Collections Specialist within Auto Collections, you will be responsible for mitigating loss by contacting customers and locating vehicles to address any risk to our collateral. You will assess the level of risk associated with accounts, determine appropriate courses of action, and work closely with other internal departments to ensure smooth process flows. This role requires excellent communication, negotiation, and decision-making skills, as well as the ability to work in a metrics-driven call center environment. You will manage a portfolio of accounts that are 0 to 120+ days delinquent or charged off, using skip tracing and collection tools as needed.
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Job Responsibilities:
- Mitigate loss by contacting customers and locating vehicles to address risks to collateral.
- Contact customers and third parties to determine their intent with collateral and collect payments.
- Assess account risk levels and determine appropriate actions.
- Handle inbound and outbound calls in a call center environment.
- Collaborate with internal departments to ensure smooth process flows.
- Demonstrate excellent communication, negotiation, and decision-making skills with customers.
- Work in a multi-tasked team environment, showing flexibility and dependability.
- Communicate with customers in a metrics-driven environment.
- Manage a portfolio of accounts that are 0 to 120+ days delinquent or charged off.
- Use skip tracing and collection tools to locate customers and determine their intent.
Required Qualifications, Capabilities, and Skills:
- High school diploma or GED.
- Strong organizational and prioritization skills.
- Excellent communication and listening skills for effective interaction with customers and internal teams.
- Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
- Proficiency in Microsoft Word, Excel, and Outlook applications.
- Analytical and problem-solving skills to address customer inquiries and resolve issues.
Preferred Qualifications, Capabilities, and Skills:
- Previous auto experience is helpful.
- Comfort in a fast-paced, consistently changing environment.
- Basic skip tracing experience is strongly preferred.
- 1 years of collection experience is strongly preferred.
- Ability to work overtime as required.
Join our team and leverage your skills to make a positive impact on our customers and our organization. Apply today
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.