Client Servicing Communications Lead Vice President

At JPMorgan Chase, our Wealth Marketing team is dedicated to delivering innovative and compliant communications that resonate with our clients. We are seeking a strategic and experienced Vice President to lead our creative strategy and governance efforts, ensuring our communications are both client friendly and aligned with legal and brand guidelines.

As the Vice President of Client Servicing Communications within the Servicing Governance Taskforce, you will play a pivotal role in shaping the voice of our brand while ensuring compliance with legal standards. You will collaborate with product and legal partners to understand the boundaries we can push, review copy, and work with agencies and third parties to deliver exceptional communications. Additionally, you will serve as a key partner, providing consulting and strategic insights.

Job Responsibilities

• Champion brand guidelines and value proposition: Lead the review and approval process for all servicing letters and communications, ensuring alignment with brand guidelines, legal standards and broader value proposition.
• Collaborate with product and legal partners to understand regulatory boundaries and ensure compliance in all communications.
• Work closely with agencies and third-party vendors to develop creative strategies and templates that enhance customer engagement.
• Serve as a key partner on the Servicing Governance Taskforce, providing strategic consulting and insights to elevate client experience
• Provide leadership and mentorship to junior team members, fostering a culture of creativity and compliance.
• Monitor industry trends and best practices to continuously improve our creative strategy and governance processes.
• Own creative playbooks for servicing communications: Maintain a consistent brand voice across all communications, ensuring that all materials reflect our brand values and objectives.

Required qualifications, capabilities and skills:

• Bachelor's degree in Marketing, Communications, Business, or a related field
• 5 plus years experience in copywriting, creative design, regulatory communications and governance within the financial services industry.
• Strong understanding of legal and regulatory standards related to marketing communications.
• Excellent written and verbal communication skills.
• Proven ability to collaborate with cross-functional teams and external partners.
• Strategic thinking and problem-solving abilities.
• Detail-oriented with strong organizational and project management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred qualifications, capabilities and skills:

• Advanced degree

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

Client-provided location(s): New York, NY

Job ID: JPMorgan-210669837

Employment Type: FULL_TIME

Posted: 2025-09-24T19:09:47