Client Service Specialist III - Prepaid C2 Service (Cebu)
2 days ago• Cebu City, Philippines
Join our Payments Solution Center team at JPMorgan Chase & Co., where payments are more than just transactions.
As a Client Service Specialist III within the Payments Solution Center team, you will provide support to clients leveraging sophisticated digital, end-to-end solutions to manage their business and working capital. You will utilize various digital channels. Successful specialists balance their focus on business results with offering options and finding solutions to help our customers. This role requires managing interactions with business partners at all levels and across multiple lines of business, ensuring daily tasks are completed. You will be part of a high-performing global team, working with a variety of clients, tackling diverse problem types of varying complexity across multiple products.
Job Responsibilities:
- Communicate comfortably with customers in a metrics-driven environment.
- Navigate multiple technologies while staying engaged with our customers.
- Demonstrate resiliency and extreme adaptability in a fast-paced environment.
- Possess strong customer focus with the ability to have detailed conversations with our customers. Take ownership of each customer interaction while treating customers with respect and responding with empathy.
- Document customer account activities thoroughly and concisely.
- Demonstrate personal excellence, including punctuality, integrity, and accountability.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome. Make appropriate decisions on behalf of our customers quickly and effectively.
- Prioritize work effectively work to ensure efficiency.
- Abide by all applicable regulatory and department practices and procedures.
- Be able to work independently and in a team environment. Think critically and exercise independent judgment.
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Required qualifications, skills and capabilities
- High School diploma/GED required.
- Ability to build and maintain good working relationships with business partners.
- Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work.
- Effectively manage operational risk through adherence to established procedures and controls.
- Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance.
Preferred qualifications, skills and capabilities
- 2+ years of Customer Service experience preferred
- Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face.
- Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
Work Schedule: Night, US Operating Hours. The position requires candidates to work varying schedules within the company's operating hours of Monday to Friday, 8:00 AM to 8:00 PM EST. Attendance at scheduled training is mandatory, and training hours may differ from regular work hours.
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Client-provided location(s): Cebu City, Philippines
Job ID: JPMorgan-210666625
Employment Type: FULL_TIME
Posted: 2025-09-16T19:08:00
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion