Join our team as a Client Service Specialist! In this role, you'll be at the forefront of delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency.
As a Client Service Specialist in our Client Onboarding & Servicing team, you will play a pivotal role in delivering exceptional customer experiences. You will communicate comfortably with customers in a metrics-promoting environment, navigate multiple technologies, and adapt well in a fast-paced environment. You will focus on customer needs, engage in detailed conversations, take ownership of interactions, and respond empathetically. You will document customer account activities thoroughly and concisely, and approach problems logically to ensure appropriate customer outcomes. You will abide by all applicable regulatory and department practices and procedures, and think critically to deliver optimal customer solutions.
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Job Responsibilities:
- Communicate comfortably with customers in a metrics-promoten environment
- Navigate multiple technologies while staying engaged with our customers
- Demonstrate resiliency, and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Document customer account activities thoroughly and concisely
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Manage score card metrics for key SLA's for the process
Required qualifications, skills and capabilities
- Minimum of 2 years of voice customer service-oriented experience in the call center industry required.
- Excellent written and verbal communication skills, with ability to communicate clearly and concisely while being aware of their audience.
- Amenable to working onsite following US time.
Preferred qualifications, skills and capabilities
- High school diploma or equivalent required, Bachelor's degree preferred.
- Possess strong customer focus with the ability to have detailed conversations with our customers
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.