Join our dynamic team as a Client Service Manager, where you'll lead the charge in ensuring the success of our Client Service Team within your market.
As a Client Service Manager within the Client Service Team, you will be reporting to the Client Service Director and will be responsible for promoting the success of your team in your designated market segment. Your duties will include coordinating CSP Human Resources, managing performance, planning careers, facilitating development and training, and addressing performance issues. You will also be in charge of overseeing operational controls, ensuring compliance adherence, and managing staff readiness communication. Furthermore, you will be providing market service management to ensure that the client service staff delivers exceptional service to customers and effectively resolves complex and non-routine issues. Your expertise will be crucial in advising management on all service and administrative matters.
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Job Responsibilities:
- Lead regular market meetings to keep staff informed about operational developments, product enhancements, and system updates or issues.
- Monitor client reports to investigate changes in revenue, product usage, and outstanding loan matters.
- Ensure compliance with Chase's auditing policies and procedures.
- Contribute to the financial budget for the Client Service Team and support the achievement of planned goals.
- Serve as a member of the Client Service Leadership Team, aiding in the implementation of national strategic plans.
- Participate in national project teams to represent Client Service.
- Foster a collaborative, communicative, and productive environment for all Client Service Professionals.
- Work with line of business partners and Market Staff to effectively resolve client issues through appropriate channels.
- Collaborate with market management and HR to adhere to personnel policies, and participate in personnel decisions, including performance appraisals, promotions, salary recommendations, and terminations.
- Perform special duties or assignments as requested or required.
Required qualifications, capabilities and skills:
- Bachelor's degree or a minimum of 8 years of experience in customer service, operations, sales, or management, preferably within Commercial Banking or Treasury Services.
- Strong interpersonal skills with demonstrated supervisory capabilities.
- Extensive knowledge of deposit, treasury, and credit products, payment services, regulations, and related procedures.
- Thorough understanding of financial exposure and operational risk associated with bank products and services.
- Effective problem-solving skills, along with strong oral and written communication abilities.
- Ability to exercise sound judgment and make effective decisions.
- Demonstrates ability to create, design and deliver professional presentations.
- Skilled in prioritizing tasks, managing multiple responsibilities, and working under pressure in a team environment.
- A self-starter who operates independently without requiring close supervision.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.