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JPMorgan Chase

Client Service Associate II

Yesterday• Tampa, FL

Are you ready to make a significant impact in the world of payments? Join our team at Chase Merchant Services, where your skills will drive client satisfaction and career growth. Be part of a dynamic environment that values your expertise and offers opportunities for advancement.

As a Client Service Analyst in the Merchant Services Account Management team, you will play a crucial role in delivering exceptional service to our diverse client base. You will be the primary point of contact, ensuring client needs are met and satisfaction is achieved. Your work will contribute to the success of our clients and the firm, fostering a collaborative and inclusive team culture.

Job responsibilities

  • Demonstrate understanding of organizational purposes and operations.
  • Provide leadership and insights on client strategies.
  • Identify business trends using real data.
  • Respond promptly to client inquiries and troubleshoot issues.
  • Compile accurate data for reports and presentations.
  • Assist clients with troubleshooting and maintenance.
  • Coordinate execution of client requests.
  • Facilitate communication between clients and internal partners.
  • Act as the primary service support contact for clients.

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Required qualifications, capabilities, and skills

  • Superior interpersonal skills in customer interactions.
  • Ability to generate documents for process streamlining.
  • Assess client needs and troubleshoot issues.
  • Exceptional verbal and written communication skills.
  • Ability to anticipate client issues and follow through on commitments.
  • Build relationships with clients and internal partners.
  • Understand complex systems and processes.
  • Mobilize internal networks to resolve service requests.
  • Bachelor's degree in business administration or related field.

Preferred qualifications, capabilities, and skills

  • Five years in account management or client relations.
  • Knowledge of bankcard industry procedures.
  • Strong knowledge of Microsoft Excel, PowerPoint, and SharePoint.
  • Proven ability to work under pressure with minimal supervision.

Additional Information:
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Tampa, FL, Plano, TX, Tempe, AZ
Job ID: JPMorgan-210672236
Employment Type: FULL_TIME
Posted: 2025-10-14T19:08:11

Perks and Benefits

  • Health and Wellness

    • Parental Benefits

      • Work Flexibility

        • Office Life and Perks

          • Vacation and Time Off

            • Financial and Retirement

              • Professional Development

                • Diversity and Inclusion