Client Service Associate I

If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.

As a Client Service Associate in the Client Onboarding Services team, you will lead a team of Client Service Analysts, focusing on maintaining and enhancing client relationships. Your responsibilities include delivering exceptional service, acting as the point of contact for escalated cases, coaching employees, and meeting operational objectives in a dynamic, fast-paced environment.

Job Responsibilities:

• Anticipate and manage work volumes, adhering to established policies and deadlines through active collaboration with stakeholders to effectively resolve client issues / escalations. This includes analyzing and interpreting data to identify trends and develop strategies to meet the goals of the team and the business and ultimately deliver a first-class client experience.
• Lead through proactive and informative communication with all parties until resolution of a request and manage a team in a dynamic, high-pressure environments and contribute to business resiliency planning and delivery while developing and retaining top talent through coaching and engaging the team to drive performance and managing client escalations and partner engagements.
• Manage a team in dynamic, high-pressure environments and contribute to business resiliency planning and delivery.
• Own and drive consistent positive client experience and lead client transformation initiatives for operational efficiencies.
• Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement.
• Manage processes by building sound systems with strong controls to run an effective business through scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom-line financial impact.

• Excellent communication skills both written and verbal with highly organized ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations with at least 2-year experience in a people leadership role
• Strong conceptual thinking abilities along with exceptional analytical and problem solving skills
• Strong ability to collect, analyze and interpret qualitative and quantitative data
• Strong ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines with high proficiency in problem solving, negotiation skills, and strategic management skills
• Highly adaptive to the work ethics and culture of JP Morgan Chase which promotes inclusivity, equity and diversity.

• College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries
• Background in Merchant Services and other related experience
• Having excellent skills in Power Point, Excel and other presentation and data tools