Join J.P. Morgan's Global Index Research as a Client Service Associate and become a pivotal force in delivering unparalleled service excellence to our esteemed clients in the index division. Embrace the opportunity to harness your profound knowledge of financial products and exceptional communication prowess to inspire and lead a dynamic team. In this influential role, you will cultivate and nurture robust relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries.
As a Client Service Associate within J.P. Morgan's Global Index Research, you will be at the forefront of delivering high-quality service to our clients in the index division. You will leverage your strong understanding of financial products and excellent communication skills to lead and motivate a team. Your role will involve developing and maintaining strong relationships with key clients, acting as the primary point of contact for client inquiries, and collaborating with internal teams to enhance client experience and service offerings. You will also monitor client satisfaction and implement strategies for continuous improvement. This role provides an opportunity to stay updated on industry trends and regulatory changes affecting client services and index products.
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Job Responsibilities:
- Lead and manage the client service team, providing guidance, support, and training to ensure exceptional service delivery.
- Develop and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
- Act as the primary point of contact for client inquiries, resolving issues promptly and effectively.
- Collaborate with internal teams, including sales, operations, and product development, to enhance client experience and service offerings.
- Monitor client satisfaction and implement strategies for continuous improvement.
- Prepare and present reports on client service metrics and team performance to senior management.
- Stay updated on industry trends and regulatory changes affecting client services and index products.
Required qualifications, skills and capabilities:
- Bachelor's degree or equivalent in Quantitative Finance or Management in Information Systems and 2 or more years of related work experience in the relevant field in financial services.
- Strong knowledge of index products and financial markets
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficient in Microsoft Office Suite and client management software.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.