Description:
• Participates on a team of Account Managers typically assigned to support a Tier 1 corporate clients where focus is to protect and grow the client relationship
• May be a designated Account Manager for multiple Tier 2 or Tier 3 clients in a region or market and escalated point for all CB names
• Performs data analysis to identify issues/trends/opportunities and by reaching out to ensure proper alignment of client needs to Bank solutions (SLAs)
• Acts as the first point of escalation for services issues; resolves client inquiries regardless of where generated to ensure high level of client satisfaction
• Participates in client presentations; works together with the coverage team to develop and execute service-related relationship plan
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• Uses product knowledge to recommend and participate in product enhancements, including testing
• Adheres to and ensures client's compliance with Bank risk policies/practices and educates clients on risk/legal requirements
Qualifications:
Skill Proficient:
• Oral and written communication
• Self motivated
• Ability to act beyond established guidelines
• Project management skills
• Client relationship skills
• Issue resolution
• Quality focus
• Attention to detail
Knowledge Proficient:
• Strong LOB knowledge; can navigate the organization
• Command of business processes and procedures
• Strong product knowledge appropriate for Client base
• Thorough knowledge of market for client base
• Risk awareness
• Typically individuals in this role are transitioning from product/sales support, or client service roles having at least 5 years experience in one or more of these roles
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.