Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Client Service Analyst in the Tenant Lease team, you will be responsible for effectively resolving external & internal client requests related to the client's tenant lease security deposit accounts. This involves simplifying their administrative tasks by maintaining their accounts and completing their requests, doing the necessary follow-ups and coordinating with internal partners to ensure these cases are resolved. You will be expected to adhere to Tenant Lease Security Services Policies and Procedures, build understanding and knowledge of commercial treasury management products and services, and gain knowledge on function-specific system applications.
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Job Responsibilities
- Understand client requests, be responsible for providing timely follow-up to clients and be accountable for client satisfaction through the ownership of the problem
- Complete client cases by adhering to the Tenant Lease Security Services Policies and Procedures
- Build knowledge of commercial treasury management products and services
- Serve as a liaison between Relationship team, Treasury Management Sales and Implementations to provide the best service to the client, your department and the firm
- Prioritize daily workload to maximize productivity utilizing time management and organizational skills
- Follow all established policies, procedures and practices
- Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
- Build knowledge of tenant lease products and services
Required qualifications, skills and capabilities
- Ability to identify and anticipate client/customer needs and apply understanding of client/customer needs or perspectives to solve problems and drive outcomes
- Remains professional, helpful, and responsive to client/customers' needs while adhering to JPMC Standards
- Verifies correctness and completeness of work through multiple reviews and/or validation with relevant stakeholders or data sources, as needed
- Ability to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information
- Able to identify and prioritize key tasks taking in to account urgency and timeline requirements
- Executes and monitors progress of multiple tasks/activities to ensure completion and timeline requirements are met
- Escalates any risks or issues related to completion of required tasks
- Accepts responsibility for individual and team successes by promoting an inclusive environment
- Works with others collaboratively to integrate ideas, achieve common goals, and enable each person to fully contribute to the team
- Ability to work in a collaborative work environment and being part of a team
- Delivering clear, consistent messages to others via email or phone. Must have a strong ability to communicate via email with clients and internal partners.
Preferred qualifications, skills and capabilities
- Bachelor's degree preferred, or equivalent work experience
- Preferred minimum of 1+ years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry.
- Maturity in handling situation and ability to deal with conflicts constructively. Project a confident and professional presence to our clients, other bank departments and the community
- Using business knowledge and technical skill to solve client problems and enhance business results; collaborating with clients to develop and implement solutions.
- Conveying information and ideas to a group of people in a clear and interesting way; facilitating the exchange of ideas among the group. Driving results by taking initiative. Taking the opportunity to spot, support and implement improvements.
- Prioritizing and executing initiatives, tasks and details in an efficient manner. Getting others to see something from a given perspective. Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action.
- Efficiently managing multiple projects at the same time. Developing innovative solutions to problems. Cultivating new relationships to support clients; collaborating to build rapport.
Shift Schedule: 8pm-5am PHT, follows US Eastern Time
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.