This is a dynamic environment; we are looking for someone who is self-motivated, with attention to detail.
As a Client Service Analyst in the Client Service & Implementations you will be responsible for ensuring client satisfaction through quality service and coordinating client needs with other functions as required. You will provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.
Job Responsibilities:
- Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.
- Using a client relationship management (CRM) solution, track correspondences and results.
- Respond to inquiries and problems directly from key contacts.
- Navigate systems and tools, and partner with cross-functional teams to solve client problems.
- In a team environment, offer feedback and participate in projects for process improvements.
- Ensure accurate and timely responses to maximize individual scorecard potential.
- Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.
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Required qualifications, capabilities, and skills:
- Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
- 2 years of client relations, customer service or other related field.
- Knowledge of bankcard industry and procedures.
- Ability to understand multiple complex systems and processes.
- Knowledge of computer software systems including work processing and spreadsheets.
- Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
- Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
- Strong organizational skills with the ability to prioritize effectively to meet deadlines.
Schedule Monday-Friday 8:00am-5:00pm
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.