Client Ops Associate I - Japanese Bilingual

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client Operations Associate I within our team, you will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will be key in optimizing our service center operations. Your ability to influence and manage internal stakeholders will drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.

• Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms.
• Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness.
• Process transactions accurately and efficiently, adhering to established policies and procedures.
• Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service center operations.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management.

• Proficient in various desktop and internet-based applications.
• Strong verbal and written communication skills - English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients
• 2+ years of experience or equivalent expertise in commercial and corporate client service and/or operations.
• Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations.
• Proficiency in using automation technologies to optimize service center operations and improve client experience.
• Ability to build and maintain professional and productive relationships with peers, colleagues, and clients.
• Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.

• Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
• Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.
• Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organization.
• Knowledge in payments processing.