Client Operations Senior Associate
Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers a unique opportunity to enhance your leadership skills while driving impactful solutions for our clients. As part of our team, you'll experience career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey. Discover the benefits of joining a team that prioritizes both client and employee satisfaction.
As a Client Operations Senior Associate within our Client Operations team, you will play a crucial role in enhancing the client experience in one of the world's most innovative banks. You will support a team dedicated to providing exceptional service and operational excellence, ensuring that our clients' needs are met with efficiency and care. We value a team culture that fosters collaboration, innovation, and personal growth, and we are committed to making a positive impact on both our clients and the wider community. This position is an exciting opportunity for individuals who thrive on intellectual curiosity and are eager to apply their skills in a dynamic environment. If you are passionate about learning and innovation, we encourage you to join us in a role that offers the opportunity to support, innovate, and grow.
Job responsibilities
- Assist in the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues.
- Support the implementation of strategic plans by the firm and managed clients to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency.
- Utilize a consultative approach by providing consulting services to a portfolio of integrators. The account manager has overall operational responsibility for the relationship with a focus on assisting the integrator with creating business, retaining business and/or resolving issues
- Participate in regular team meetings to communicate performance objectives, receive training, and contribute to a culture of collaboration and innovation.
- Is responsible for coordinating and facilitating delivery of project objectives, tracking progress and review of project tasks to make certain deadlines, managing implementation of project lifecycle for any projects related to integration clients
Required qualifications, capabilities, and skills
- Experience in customer service operations, with a focus on transaction processing and issue resolution.
- Ability to support the implementation of strategic plans and process improvements in a client operations environment.
- Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail.
- Ability to work effectively within a team, with experience in setting performance objectives, receiving training, and contributing to a culture of collaboration and innovation.
- Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience.
- Passion for learning and a commitment to exploring innovative solutions to complex problems
Preferred qualifications, capabilities, and skills
- Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
- Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion