Client Onboarding and Service Talent Enablement Training Senior Associate

Job Description

Are you passionate about empowering employees and driving business success through innovative learning solutions? Join our dynamic team where your expertise in learning development will shape the future of our workforce. We're seeking a forward-thinking professional who thrives in fast-paced environments and is committed to delivering impactful training experiences that elevate performance across the organization.

Job Summary

As a Client Onboarding and Service Talent Enablement Training Senior Associate within JPMorgan Chase, you will play a pivotal role in designing, delivering, and evaluating high-quality training programs that enhance employee skills and productivity. Collaborating with business leaders and subject matter experts, you'll create engaging learning interventions tailored to diverse needs, ensuring measurable business outcomes. Your meticulous attention to detail, strong project management skills, and proficiency with leading content development tools will drive the success of our learning initiatives. If you're an effective communicator, strategic thinker, and passionate about continuous improvement, we invite you to help us build a culture of excellence and growth.

Job Responsibilities

• Enhance employee skills, performance, and productivity by implementing innovative learning interventions.
• Collaborate with business stakeholders, subject matter experts, and learning professionals to design and deliver effective training solutions that drive measurable business outcomes.
• Consult with internal stakeholders to assess needs, provide recommendations, and develop learning products aimed at improving employee performance.
• Ensure consistency and quality in the learning development process by adhering to established standard operating procedures and controls.
• Evaluate participants' comprehension of course content and adjust instructional approaches to meet diverse learning needs.
• Exhibit meticulous attention to detail in the development and publication of learning solutions, maintaining high standards of content accuracy and quality.
• Oversee program administration during pilot phases and specific project stages, ensuring smooth execution and effective management.

• Minimum of 5 years' experience in learning development, needs assessment, and performance consulting.
• Demonstrated success in managing multiple programs and projects concurrently.
• Proven ability to excel in a fast-paced environment, effectively adapting to shifting priorities and rapid changes.
• Strong work ethic, reliability, and attention to detail, with a high degree of self-discipline and accountability.
• Effective collaborator and team player, particularly in virtual and remote work settings.
• Exceptional written and verbal communication skills, with the ability to engage and influence employees at all organizational levels.
• Advanced analytical and decision-making skills, complemented by innovative and strategic thinking.
• Proficiency in content development software such as Articulate 360, Camtasia, Photoshop, Illustrator, Vyond, as well as the Microsoft Office Suite.

• Experience in financial services or a related industry.
• Advanced certifications in learning and development, instructional design, or related disciplines.
• Familiarity with adult learning principles and modern instructional methodologies.
• Experience with data-driven evaluation of learning effectiveness and impact.
• Bachelor's degree or equivalent in business, financial services, human resources, learning and development, education, or a related field.