Cash Equities Client Service Middle Office - Associate

Join our dynamic team as a Cash Equities Client Service Middle Office Associate and become a vital part of our mission to elevate client experiences.

As an Associate within Cash Equities Client Service Middle Office , you will be part of the business-aligned support teams for the sales activities in Asia across Single Stocks, Program Trading, and Electronic Client Solutions. You will be responsible for supporting client activity from an operational perspective and maintaining stringent controls in daily sales activities. You will support a range of transactional support, client relationship management, and controls, covering products include but not limited to derivatives, Cash equity, convertible bonds, stock borrow and loan and depositary receipts.

Job responsibilities

• Support Asia clients trading global markets, acting as first point of contact for clients on all operational issues including allocation, pre-match, settlement and post settlement events
• Act as point of contact for Front office trading and Sales queries
• Perform reconciliations between front office, middle office and back office systems to ensure data capture accuracy and completeness
• Ensure all transactions are correctly captured in booking systems, risk management and downstream systems and escalate issues for any urgent matters or assistance
• Action and perform root cause analyses on new issues or control gaps
• Work closely with client, Settlements and other third party institutions to settle client trades
• Produce time sensitive reports with actionable data to Front Office, Middle Office or Back Office for break resolutions and detailed business control metrics to management on a daily basis
• Liaise with client onboarding and reference data team to setup accounts internally, and trade support team to identify and fix exceptions
• Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions
• Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc.
• Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness

• Minimum 3 years of working experience in Trade Support with at least 2 years of experience in Cash Equity / Derivatives Trade Support is required
• Knowledge of Equities, Bonds, and Equity Swap products and relevant process flows
• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral etc.) and recognize the impact of the actions of the Trade support team on these areas
• Excellent communication skills; fluency in English required. Individual should have been in a role that required daily and extensive communication directly with FO Sales & Marketing groups
• Attention to details and sense of ownership
• Great team player able to work in a pressurized and changing environment
• Possess strong analytical and numerical skills
• Strong problem-solving, control, and project management skills
• Strong technical skills, especially in Excel and VBA is a plus

• Derivatives Regulatory knowledge is a plus, i.e. Dodd Frank, EMIR
• In-depth experience with equity products and global markets, including rules and regulations familiarity