Are you ready to make a significant impact in the world of Card Collections Litigation? As a Vice President, you'll have the opportunity to design, implement, and manage a dedicated Business Card strategy. This role offers the chance to collaborate with peers, direct reports, internal partners, and external law firms to enhance performance, customer experience, and build a best-in-class control environment. If you thrive in making data-driven decisions, managing through ambiguity, and influencing without authority, this is the perfect opportunity for you.
As a Vice President in Card Collections Litigation, you will play a crucial role in shaping the strategy and execution of our Business Card operations. You will work closely with various teams to ensure a seamless customer experience and a robust control environment. Your expertise will drive innovation and operational excellence, making a lasting impact on our firm and the wider community.
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Job Responsibilities
- Collaborate regularly with Legal, Risk, and Operations partners in pre-charge-off and post-charge-off Collections, as well as Fraud.
- Ensure quality control and process improvement in the execution of Sworn Documents for litigation cases.
- Engage in periodic travel to strengthen partnerships and enhance operational effectiveness.
- Present performance results and updates to peers and senior leaders, demonstrating strong oversight of financial results and customer experience.
- Implement innovative solutions with Product and IT teams, leveraging AI to enhance processes.
- Exhibit strong operations management skills, prioritizing tasks effectively and navigating ambiguity with confidence.
- Lead and develop others with a genuine desire for operational excellence.
Required Qualifications, Capabilities, and Skills
- Proven experience in operations management, specifically in collections or collections litigation.
- Strong analytical skills to interpret complex data and drive decision-making.
- Excellent interpersonal and communication skills to influence and collaborate with diverse stakeholders.
- Ability to manage multiple priorities and adapt to changing business needs.
- Proactive and innovative mindset with a commitment to continuous learning and improvement.
Preferred Qualifications, Capabilities, and Skills
- Experience in cross-functional collaboration with Legal, Risk, and Operations teams.
- Background in quality control and process improvement.
- Familiarity with AI tools and technology implementation.
- Strong time management skills and ability to prioritize tasks effectively.
- Willingness to offer differing opinions and commit when required.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.