Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Corporate Technology Resiliency team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
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The Corporate Technology Resiliency team is dedicated to supporting business and technology stakeholders across the organization, ensuring alignment with internal and external expectations, enhancing resiliency standards, and maintaining regulatory compliance. By proactively preparing the organization, the team ensures that key business functions, processes, and systems remain operational during disruptive scenarios. As the Business Resiliency Lead, you will spearhead transformative projects to elevate Corporate Technology's resilience capabilities in line with firmwide directives. You will collaborate on our resiliency strategy, fostering continuous improvement of the Resiliency Operating Framework to meet firmwide and regulatory obligations. Your leadership will ensure engagements are effective and on track, meeting the heightened expectations of the firm and external parties.
Job responsibilities
- Oversee the implementation of the resiliency operating model framework, providing domain expertise to Corporate Technology stakeholders. Ensure all resiliency-related compliance objectives are met on time, coordinating efforts across functional reports.
- Manage risk and performance measures to continuously validate and assess the effectiveness of resiliency controls. Incorporate findings into comprehensive reporting and escalation processes, leveraging insights from functional reports.
- Lead the validation, maintenance, and (re)certification of recovery plans and strategies with varying degrees of complexity, guiding functional reports in execution.
- Lead the Data Center resiliency testing program, work transfer, and crisis simulation exercises, coordinating activities across functional reports to ensure thorough testing and preparedness.
- Collaborate with a wide range of internal teams to build interdependency mapping that aligns technology recovery with business impact requirements. Develop plans, define processes, and support the development and implementation of a comprehensive resiliency strategy to mitigate the impact of disruptive events, with input from functional reports.
- Manage crisis management events to ensure appropriate communication and management for leadership awareness. Participate in post-incident response, planning, and root cause analysis to quickly learn from disruptions and establish action items for resiliency gap remediation, working closely with functional reports.
- Develop and maintain compliance reporting and dashboarding to provide clear visibility into resiliency metrics and objectives. Ensure timely and accurate communication to stakeholders and leadership, utilizing data from functional reports. Support regulatory exams, audits, and 2nd Line compliance initiatives, ensuring functional reports are aligned with compliance requirements.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Strong experience in resiliency, program management, or risk and controls governance, demonstrating a deep understanding of these areas, at least eight year + years of experience
- Proficient knowledge of core infrastructure technologies and experience with cloud provider products and services, enabling effective management of technology-related resiliency initiatives.
- Demonstrated domain expertise in program management, complemented by strong data analytics skills and proven experience in building and implementing processes across diverse stakeholder groups.
- Excellent verbal and written communication skills, with the ability to present to senior leadership, lead cross-functional discussions at multiple organizational levels.
- Strong analytical and problem-solving skills, with meticulous attention to detail and accuracy in all aspects of work.
- Expert in managing relationships, partnering with stakeholders, and resolving conflicts to deliver solutions that meet business needs. Demonstrated ability to influence and drive change, with a proactive approach to identifying potential issues and implementing practical solutions.
- Proven excellence in high-pressure environments, with demonstrated leadership in crisis management, task prioritization, and sound decision-making.
Preferred qualifications, capabilities, and skills
- Work experience in financial services industry
- Proficient in enterprise IT governance framework
- AWS Certified Practitioner
- Certified Business Continuity Professional (CBCP)
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.