Business Resiliency Associate
Description
Business Resiliency is a vital component of Operations within Consumer and Community Bank (CCB), ensuring support for employees, customers, and vendors during business disruptions across our global platform. These disruptions may stem from natural or human-caused incidents affecting business locations, technology infrastructure, vendors, and employees. The Business Resiliency Support Services team, a key function within CCB Business Resiliency, encompasses Quality, Controls, Reporting, and Tooling/Automation. This team is responsible for ensuring processes are executed in alignment with firmwide and business standards, while also implementing solutions to enhance the Resiliency and Delivery Management program.
As a Business Resiliency Quality Associate within CCB you will be instrumental in upholding the high standards. In this role, you will work within the Quality and Controls Team to conduct internal process reviews of Business Resiliency Plans and Essential Service Summaries, identifying opportunities for process optimization and collaborating on projects to achieve desired business outcomes. You must be dedicated to analyzing and reporting all issues and findings, providing management with comprehensive information to understand and monitor key operational risks and regulatory concerns. Additionally, you will collaborate with critical stakeholders, including Resiliency Planning, Essential Services, Incident Management, and APAC partners.
Your expertise in Quality Controls will be vital for conducting comprehensive reviews, ensuring compliance with operating procedures, and identifying opportunities for enhancement. Utilizing your automation, you will analyze quality outcomes, identify root causes, and propose innovative solutions. Your strategic thinking will also be essential in understanding the broader implications of quality issues and driving transformative change within the department.
Job Responsibilities:
- Master Resiliency & Delivery Management (RDM) policies, procedures, and systems to ensure quality activities are effectively carried out
- Investigate emerging issues, conduct root cause analysis, and collaborate with RDM stakeholders to resolve them
- Efficiently synthesize large volumes of information into clear messages for RDM leaders and stakeholders
- Utilize automation tools to inspect and evaluate business opportunities, maintaining high-quality standards and identifying improvement areas within the Business Resiliency Lifecycle
- Collaborate with cross-functional teams to implement automated processes that enhance business assessment accuracy and efficiency
- Lead department-focused projects that align with business objectives and organizational goals
- Achieve results within strict time constraints in a dynamic environment
Required Qualifications, Capabilities and Skills:
- Proficient in leveraging automation tools to identify and evaluate business opportunities
- Proven track record in process improvement, with effective coordination and communication skills
- Expertise in improving and optimizing quality automation processes, enhancing testing efficiency and coverage
- Advanced user knowledge of Excel, SharePoint, Tableau, TEAMs, LLM, and relevant data systems to enhance business processes
- Strong analytical skills for assessing business opportunities and providing data-driven insights
- Demonstrated leadership skills to guide cross-functional teams towards project goals
- Excellent time management and planning abilities for timely deliverable completion
- Ability to work independently and collaboratively, meeting tight deadlines
- Strong relationship-building skills with key stakeholders to ensure successful project outcomes
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Preferred Qualifications, Capabilities and Skills:
- 3+ years of experience in Quality Control and Quality Automation
- 3+ years of experience in Business Continuity, Financial Services, or a related industry
- Bachelor's degree
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion