Business Management

Join our expanding Design Strategy & Operations team as a Design Operations Support Associate, where you'll enhance design processes and support stakeholders.

As a Design Operations Support Associate within Chase's Design Strategy & Operations team, you play a vital role in maintaining seamless operations and facilitating effective communication. You support design initiatives and manage financial aspects, ensuring proper administration and compliance.

Job Responsibilities

• Oversee and manage access to design tools, ensuring correct permissions and adherence to security protocols.
• Serve as the primary contact for tools team communications, ensuring timely information dissemination.
• Provide basic support for the Design Center of Excellence toolset, assisting users and resolving issues.
• Coordinate projects, track progress, and ensure alignment with strategic goals.
• Develop and maintain documentation related to design tools and processes.
• Regularly update and manage information resource sites for accuracy and relevance.
• Assist in budget tracking and manage spend request submissions for financial accountability.
• Conduct audits and reviews of access permissions for tools, ensuring compliance with governance protocols.

• 2+ years of experience in operations, finance, or technology administration and management.
• 1+ years of experience in project or program management.
• BA or BS in Business Administration or related field (or equivalent work experience).
• Experience in finance support and records management.
• Strong organizational and communication skills.
• Ability to manage multiple projects and tasks simultaneously.
• Ability to conduct audits and manage access permissions.
• Excellent written and verbal communication skills.
• Strong skills in Confluence, MS Teams, MS Office (Outlook, Word, Excel, PowerPoint, SharePoint).

• Familiarity with design tools (Figma, Adobe Creative Suite) and UI/UX design processes.
• Familiarity with Monday.com.
• Prior Design Ops experience working with SaaS tools and technology.