Business Analyst - Manila Change Management Procedure Writer

Join our Organizational Effectiveness & Oversight team to drive change management initiatives and support Home Lending businesses. Leverage your communication and analytical skills to ensure accuracy and collaboration across all levels.

Job Summary:
As a Change Management Specialist within Organizational Effectiveness & Oversight (OEO), you will facilitate the intake, monitoring, and implementation of change requests submitted by business teams. You will create, edit, and refine strategic policy and procedure documentation, ensuring accuracy and completeness. Collaborate with management and subject matter experts to execute regulatory or business-driven changes impacting procedures and business documents.

Job Responsibilities:

• Create, edit, proofread, and refine strategic policy and procedure documentation using defined templates.
• Analyze and structure content using guiding principles to present information clearly and accessibly.
• Engage with all levels of management and subject matter experts to ensure accuracy and obtain approvals.
• Identify cross-team impacts and communicate needs to ensure alignment and collaboration.
• Manage and prioritize work to best serve internal customers.

Required Qualifications, Capabilities, and Skills:

• Superior written and verbal communication skills for effective documentation and stakeholder communication.
• Excellent analytical skills and attention to detail for understanding complex processes and ensuring accuracy.
• Strong priority management and organizational skills to manage complexity and focus on multiple documents concurrently.
• Strong stakeholder management and problem-solving skills to engage and build trust with key stakeholders.
• High degree of self-motivation and team-oriented attitude for working independently and collaboratively.
• Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of Dreamweaver and HTML preferred but not required.
• Preferably a degree in Journalism, Communications, English, or equivalent work experience in technical writing or related communications field.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210642547

Employment Type: FULL_TIME

Posted: 2025-09-25T19:07:58