Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.
As a Business Analyst II within the Consumer Banking - Controls Management organization, you will play a crucial role in evaluating and enhancing sales practices and business processes. You will use your strong analytical skills, attention to detail, and ability to prioritize tasks effectively while collaborating with various stakeholders to maintain compliance and operational efficiency.
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You will be a strong advocate for fair customer treatment by field employees, maintaining this as a key responsibility and focus, while ensuring adherence to policy and the code of conduct. You should possess a strong understanding of risk management and control processes, playing a crucial role in maintaining the integrity and security of the firm's operations.
Job Responsibilities:
- Regularly review action plans to detect potential sales practice misconduct, conduct outreach to field leadership, and resolve inquiries effectively. Follow up promptly within Service Level Agreements (SLAs), which may involve ongoing communication or providing explanations to field leaders. Maintain a full understanding of appropriate branch behavior and serve as the subject matter expert in this area.
- Monitor various aspects of employee fee refund usage to ensure compliance with fair treatment and UDAAP standards. Serve as the subject matter expert for field leadership and other departments, resolving inquiries effectively within SLAs. Maintain a full understanding of the fee refund policy and ongoing changes.
- Examine high-risk regulatory complaints and conduct reviews of business practices to identify themes and trends related to employee conduct. Provide reporting, act as a champion to drive change where needed. Serve as the subject matter expert in the following elevated themes: Sales Practice Misconduct, Employee Improper Conduct, and Discrimination.
- Collaborate with legal, risk, compliance, and controls partners to thoroughly document upcoming legal changes and assess their impact on the sales practices team.
- Organize and build the monthly forum with a focus on clear communication and precise coordination. Incorporate relevant partners to develop monthly content and organize data and metrics, and manage the timeline of events, including accurate deck preparation and coordination, effective topic requests, and proper planning with key speakers. Oversee post-forum activities and maintain thorough documentation.
- Focus on change management and issue review by identifying and addressing various updates affecting sales practices within various lines of business. Attend meetings to detect sales practice impacts, collaborate, and engage necessary stakeholders. Review outgoing field training to align with proper business sales practices behavior. Update procedures and job aids for governance on an ongoing basis to support sustainability.
- Partner with Technology and Data teams to streamline processes and minimize manual work in sales practices.
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree or minimum of 5 years of experience in financial services.
- Strong analytical skills with experience in data-driven decision-making and root cause analysis.
- Self-starter with excellent time management and organizational skills, capable of managing multiple tasks and priorities in a fast-paced environment. Ability to collaborate effectively across multiple lines of business and take on additional tasks as needed to achieve team goals.
- Excellent communication and presentation skills, with the ability to articulate insights, trends, and solutions to all levels of management, with opportunities for engagement with senior leaders.
- Proficiency in LLM Suite, Excel, Microsoft Word, and PowerPoint.
- Involvement in upcoming projects and solutions, with a focus on automation and forward-thinking strategies.
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of branch banking is preferred.
- Experience with data analysis tools and techniques.
- Familiarity with regulatory requirements in the financial services industry.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.