Branch Travel Designer III, Chase Travel

As a Branch Travel Designer III at Chase Travel, you will leverage your understanding of travel and customer service to provide exceptional service to luxury clientele. You will work on customized itineraries for clients and manage all travel arrangements as well as advising clients on travel, booking arrangements, and delivering excellent customer service with expertise and professionalism. travel and customer service expertise to provide outstanding service to luxury clients, including crafting personalized itineraries and managing travel arrangements. As Chase Travel continues to expand, we offer a fantastic opportunity for individuals seeking to advance their careers in the travel industry. We are committed to fostering a diverse and collaborative culture, providing an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are seeking best-in-class talent-individuals who are collaborative, dependable, and customer-focused.

Job Responsibilities:

• Provides comprehensive leisure travel assistance for clients, including arrangements for air travel, hotels, resorts, cruises, restaurants, tours, sightseeing, and car rentals.
• Checks availability and process bookings using Sabre, managing client requests from initial inquiry through to departure and follow-up.
• Presents multiple options to clients to suit their preferences and needs.
• Conducts thorough trip research, including destinations, points of interest, regulations, and more.
• Handles requests and confirmations.
• Follows up on last-minute details, requests, and changes to ensure a seamless travel experience.
• Leverages preferred partner relationships to secure the best availability, rates, and additional benefits, ensuring maximum access and the highest service levels for clients.
• Utilizes contracts and the rate desk to optimize rate and revenue balance for clients.
• Stays informed through ongoing research on products and services by utilizing the Internet, engaging with sales representatives, and reviewing industry publications, newspapers, and magazines.

• Minimum of 3 years of experience in the travel industry as an Leisure Travel advisor, with proficiency in Sabre GDS.
• Ability to communicate clearly and professionally with clients, supervisors, and co-workers, both verbally and in writing.
• Must be proactive, with the ability to work independently and collaboratively within a team, under the direction of a manager.
• Experience in arranging domestic and international travel for clients, including setting up PNRs, ticketing, and ticket exchanges.
• High School Diploma, GED, or equivalent.
• Extensive experience in roles that incorporate customer service, sales, and strong communication skills.
• Ability to learn quickly and exceed client expectations with meticulous attention to detail with Strong organizational skills required to maintain accurate and up-to-date records and client correspondence.
• Ability to work cohesively with a team to ensure worldwide coverage for clients, meeting customer needs on a global scale.
• Ability to work well under pressure, meet deadlines with a strong sense of urgency, and adapt to change as needed.
• Strong organizational skills, detail-oriented, and proactive problem-solving abilities with proficiency in Microsoft Office, specifically Outlook and Word.

• Familiarity with leisure travel advisor tools and systems.
• Experience in the luxury travel industry.