You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. You have a knack for motivating and leading teams to create great customer experiences that cultivate long-lasting relationships.
As an Assistant Branch Manager-Sales, in Branch Banking, you will support a Branch Manager and will be responsible for creating an environment that delivers an exceptional experience for both customers and employees. You determine, along with your Branch Manager, the success of your branch by identifying and hiring top talent, developing each member of your team to their fullest potential, setting a clear direction for the branch, creating great partnerships within Chase and the community at large while maintaining a focus on our customers.
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Job responsibilities
- Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
- Sets clear objectives for the branch and for each employee, monitors progress and tracks results while creating a climate in which people want to do their best
- Improves revenues and expenses and grows the business, while exceeding customer expectations
- Ensures that the branch team complies with policies, procedures, regulatory banking requirements, and has a commitment to operational integrity
- Establishes and maintains effective relationships with customers, business partners, staff, and members of the community
- Makes lives of customers more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Communicates branch priorities throughout the day In the absence of the Branch Manager or designated banker
Required qualifications, capabilities, and skills
- 2+ years of management experience
- High school degree, GED, or foreign equivalent
- Outstanding leadership experience with a proven success record of coaching and mentoring employees to improved results
- Excellent interpersonal, verbal, and written communication skills
- Superb probing, analytical, problem-solving, and decision-making abilities
- Adaptability, flexibility, and ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
- College degree, military equivalent, or retail banking
- Strong community involvement and/or experience building partnerships with local businesses and organizations
- Ability to understand and interpret a Profit & Loss report
- Ability to plan and manage staffing to meet changing Branch and customer needs
Training requirement
- Successful completion of the Assistant Branch Manager-Sales training program is a pre-requisite to be considered active in the Assistant Branch Manager role
Dodd Frank and Safe Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.