ARC Specialist, Chase Travel

As an ARC Specialist in Chase Travel, you will be responsible for utilizing the TRAMS/IAR sales reporting system for travel agents, facilitating the settlement of sales, refunds, exchanges, memos, and Travel Agency Service Fees (TASFs). If you are committed to excellence and eager to advance your career in a dynamic setting, we encourage you to apply and become a valued member of our team. You are invited to explore a career opportunity with FROSCH, where we offer more than just a job.

As a full-time ARC/IAR Agent, you will join our esteemed team of accounting professionals. We are looking for reliable and dedicated team players like you, who thrive on meeting deadlines and contributing to a collaborative work environment.

Job Responsibilities

• Utilizing the TRAMS/IAR sales reporting system for travel agents to facilitate the settlement of sales, refunds, exchanges, memos, and Travel Agency Service Fees (TASFs).
• Processing voids, refunds, and updating commissions in both IAR and TRAMS systems to ensure accurate financial records.
• Correcting exchange tickets in the IAR and TRAMS systems to maintain consistency and accuracy in ticketing information.
• Reviewing and reconciling the Airline Reporting Corporation (ARC) report to identify any missing documents and discrepancies.
• Making necessary corrections in TRAMS or the IAR database, or both, until all missing documents and discrepancies are resolved.
• Conducting research to determine if Miscellaneous Charge Orders (MCOs) have been used or are still available for use.
• Assisting travel agents with researching invoices to ensure all transactions are accurately recorded and processed.
• Providing guidance and support to travel agents in navigating the TRAMS/IAR systems for efficient transaction management.
• Ensuring compliance with industry standards and regulations in all sales reporting and reconciliation processes.
• Collaborating with other departments to address any issues related to sales reporting and reconciliation.
• Continuously monitoring and improving processes within the TRAMS/IAR systems to enhance efficiency and accuracy.

Required Qualifications, capabilities and skills:

• Experience with IAR and TRAMS is required, demonstrating a strong familiarity with these systems to efficiently manage sales reporting and reconciliation tasks.
• A basic understanding of accounting detail and credits is required, ensuring the ability to accurately process financial transactions and maintain precise financial records.
• Previous travel industry experience is a required, providing a solid foundation in industry-specific practices and standards.
• Possess an eye for detail and honed organizational skills, enabling meticulous attention to detail and effective management of multiple tasks and priorities.
• Maintain poise and project a positive attitude, with high energy and diplomacy in work strategies, fostering a collaborative and productive work environment.

Preferred Qualifications, capabilities and skills

• Proven track record of impeccable research skills, showcasing the ability to thoroughly investigate and resolve discrepancies or issues.
• Proficient in Microsoft Office, particularly Excel and Word, to efficiently create, manage, and analyze documents and spreadsheets.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

Client-provided location(s): Houston, TX

Job ID: JPMorgan-210662728

Employment Type: FULL_TIME

Posted: 2025-09-03T19:06:54