Position Overview:
As an Associate in Card Services for the Amazon Cobranded Credit Card, you will be responsible for leading technical support processes, be a point of contact for escalations and outages. Additionally the role will have some project work focused on modernization and ongoing development of services and features on the Amazon and Chase Platforms
Job Responsibilities:
- Support all origination and servicing processes, ensuring adherence to both contractual and operational SLAs.
- Escalate issues that pose risks to SLA requirements.
- Resolve partner inquiries and provide necessary analysis or support.
- Collaborate across the firm to develop system solutions and support transformational change.
- Create and present information to senior management, offering insights and recommendations on operational activities and trends.
- Manage the relationship with the Operational partners both internally and with the Partner
- Address issues or provide analysis within defined SLAs
- Serve as a thought leader, Innovate and execute
- Manage New initiatives through the development lifecycle, across a broad suite of stakeholders (Legal, Compliance, Product, Marketing, Tech and the Partner organization)
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Required Qualifications, Skills, and Capabilities:
- Strong thought leader and change agent; passionate about the card partner relationship and developing business operations functions.
- Strong sense of accountability and an ability to simplify technical issues into business language
- 5 years of experience in a medium to large diverse organization in card lending or digital platforms.
- Strong judgment, professional maturity, personal integrity, and work ethic; proactive and results-oriented, with the courage to ask tough questions and challenge the status quo and ultimately influence outcomes
- Excellent interpersonal, verbal, and written communication skills; ability to synthesize system performance information into concise, insightful, and actionable recommendations.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.