You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Customer Acquisition Marketing Platforms (CAMP), you will play a pivotal role in shaping the future of product innovation. You will drive customer value, guide successful launches, and exceed expectations. Join our dynamic team to make a significant impact by delivering high-quality products that resonate with clients. In this highly visible position, you will drive value for customers, stakeholders, and the firm. Join our team and contribute by delivering strategic focus, while fostering strong partnerships across the entire Consumer and Community Banking organization.
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Job Responsibilities:
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Support the shaping of both near and long-term strategies across all APGs within the CAMP organization
- Define and prioritize end-to-end customer journeys to inform key product strategies of focus across CCB
- Build vision for the end-to-end optimized and personalized customer shopping journeys in partnership with key stakeholders
- Spearhead LOB strategic initiatives that span across multiple area product groups
- Help support process improvement and build strong team relationships through feedback and retrospectives
Required qualifications, capabilities, and skills:
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated prior experience working in a highly matrixed, complex organization
- Structured thinking and communication skills, both verbal and written.
- Proven ability to navigate ambiguous priorities and make effective recommendations.
- Experience in managing and influencing multiple stakeholders to achieve shared goals.
- Skilled in prioritizing projects based on business needs and industry trends.
- Self-motivated and committed, with a passion for learning and collaboration in a start-up environment.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience in fast-paced environments like agency, consulting, or start-up, with expertise in stakeholder management
- Strong data analytical skills and application in strategic development
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.