Join the team that is assisting customers find solutions in one of the world's most innovative banks.
As an Account Manager III within JPMorganChase, you will serve as a pivotal point of contact, delivering exceptional service to our clients with complex products or services. Your role will require you to leverage your deep understanding of account services, data analytics, and strategic thinking to interpret client needs, identify trends, and generate innovative solutions. You will be expected to exercise considerable judgment in managing complex issues, making decisions that have a significant impact on our operations and financial management. Your expertise in conflict management, team building, and coaching will be crucial in managing a diverse team and fostering an inclusive environment. As a recognized expert in your field, you will mentor others, delegate tasks effectively, and contribute to the development of operational plans, ensuring the quality and professionalism of service delivery within your area of responsibility.
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Job responsibilities
- Leverage expert data analytics skills to interpret complex client needs, identify trends, and generate innovative solutions that enhance customer service and operational efficiency.
- Manage a diverse team of professionals, fostering an inclusive environment, and utilizing expert-level delegation and coaching skills to ensure high-quality service delivery.
- Utilize expert conflict management skills to identify and resolve conflicts or conflicts of interest, facilitating discussions to create optimal and practical solutions.
- Drive the development and execution of operational plans, using strategic thinking and innovation to challenge the status quo and improve service delivery.
- Mentor team members and colleagues, guiding their professional growth, and helping them navigate the organization and identify new development opportunities.
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in managing complex customer service operations in a financial institution.
- Proven track record of applying data analytics to interpret client needs, identify trends, and generate innovative solutions.
- Demonstrated ability to manage conflicts and facilitate discussions to create optimal and practical solutions.
- Extensive experience in leading diverse teams, fostering an inclusive environment, and effectively delegating tasks.
- Proven expertise in mentoring and coaching team members, guiding their professional growth, and helping them navigate the organization.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.