Account Manager I - Client Billing Operations (Inquiry Management Team) (Commercial & Investment Bank)
Join JPMorgan Chase & Co., a global leader in financial services, as a Client Onboarding and Implementation Associate I within our Corporate and Investment Banking Client Onboarding and Service (COS) team. You will lead seamless implementations and uphold our commitment to service excellence, working with clients and internal partners to deliver impactful onboarding experiences. If you thrive in dynamic environments and possess exceptional communication skills, this is your opportunity to contribute to a team that values innovation, collaboration, and a client-first mindset.
As a Client Onboarding and Implementation Associate I within the Payments Investigations Function, you will manage the day-to-day operations, focusing on developing relationships with clients and their suppliers. You will handle inquiries, resolve complex merchant issues, ensure compliance with procedures and policies, and support client suppliers in engaging with card and e-payable acceptance.
Job Responsibilities:
- Maintain various trackers and logs for metrics generation.
- Escalate internal and external findings to stakeholders promptly.
- Lead and participate in process improvements and re-engineering initiatives.
- Research and remediate processing errors to resolve and prevent funding delays.
- Facilitates root cause error identification and coordinates with the Error Review team to obtain final approvals
- Identify trends through data and behaviors to drive efficiencies.
- Address escalations in a timely manner.
- Represent the team in various forums.
Required Qualifications, Capabilities, and Skills:
- Strong knowledge of Investor Services products, including Custody and Fund Administration.
- Solid background in basic accounting.
- High energy and strong leadership abilities.
- Excellent organizational and time management skills.
- Outstanding communication skills, both written and oral.
- Ability to collaborate effectively to achieve functional goals.
- Excellent coaching and mentoring skills.
- Strong analytical and problem-solving skills.
- Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.
- Embraces corporate change and possesses a flexible approach to work.
- Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines
Additional Information:
- Work Schedule: 2PM - 11PM Manila Time
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion