Suppression Manager

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle

What you will do

The Suppression Manager will manage a team of suppression technicians and will have expert experience in state-of-the-art monitor and control systems for suppression, fire alarm, low voltage electrical systems, portable fire extinguishers, emergency lights, special gas systems, and sprinkler systems, reading and interpreting blueprints, submittals, and operational/product manuals. Oversees required day-to-day activities of performing routine inspections, plans monthly technician routes, testing and preventative maintenance of company product line, as well as similar competitive product line inspections, service and installation of suppression systems, portable fire extinguishers, emergency lights, and special gas systems. Provide specialized training and direction to suppression technicians and trainees. Required to audit the service delivery and review performance of inspection teams. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance. 

How you will do it     

• Revenue Responsibility: Responsible for implementing plans, programs and process designated to meet and exceed growth and objectives while improving market potential for Planned Service Agreements.
• Oversee department day-to-day tasks, recommend new hires, promotions and aid in performance evaluation and training of technicians.
• Responsible for the total completion of all suppression inspections, service repairs, installs and contract obligations (i.e. cleaning, or subcontractor work by coordinating with dispatch the scheduling of all suppression teams)
• Make sure all inspections are scheduled timely and completed on schedule.
• Work with inspections dispatch and Systems Integrity Representative in reviewing deficiency inspection reports.
• Make sure deficiencies are accurately followed up on as outlined in the company Deficiency Program.
• Instruct and ensure suppression technicians are correctly completing Service Requests with proper coding through communicative devices, such as laptop computer and/or hardcopy. Ensure that a customer signature is acquired upon completion of all assigned calls.
• Check that all company manuals, vehicles, tools, equipment, etc. are maintained by all suppression teams in accordance with Company procedures and policies and in a professional manner.
• Confirm that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner.
• Ensure all suppression department personnel adhere to and follow safety guidelines and policies at all times.
• Facilitate on-going safety training to all suppression personnel.
• Exercise good customer relation skills, by dealing with customer programs or issues calmly and effectively.
• Hold a good understanding of off-road vehicle systems (Ansul, Amerex, Affex, Kidde), the ability to follow verbal and written instructions, and be capable of performing physical labor to include carrying and moving equipment and tools up to 80 lbs.
• Perform site visits for new jobs.

What we look for

Required

• Two-year associate degree in a technical field, such as electronics or electricity, or equivalent experience. A combination of education and experience will be considered.
• Minimum five (5) years of experience in the fire protection/life safety industry.
• 5+ years of management experience, preferably in a similar role.
• Familiarity with clean agent systems (e.g. Fike, Fenwal, Kidde, Silent Knight or Ansul).

Preferred 

• NICET Level II certification
• Must be able to effectively communicate with employees, employers, customers, and authorities having jurisdiction in English both written and verbally.
• Proficient in use and application of personal computers including Microsoft Office Suite
• Knowledge of applicable fire regulations and codes (i.e. NFPA, IBC, OFC, ULC etc.)
• Must obtain and retain any licenses that are required by National, State, and local codes.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Demonstrate a high level of customer service.
• Strong mechanical skill set.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Ability to work flexible hours including weekends to meet customer requirements.
• Retain any licenses that are required by National, Provincial and Local codes.

HIRING SALARY RANGE: $86,200-129,600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

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