Build your best future with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
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What we offer
Competitive salary
Paid vacation/holidays/sick time - 15 days of vacation, 10 paid holidays, and five sick days each year
Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
Supporting the Johnson Controls Data Center Solutions/Silent-Aire Mission Critical Services business group, you will oversee the Service and Warranty, and Aftermarket teams to ensure exceptional customer service and operational efficiency. Your responsibilities will include managing field operations, optimizing fleet performance, handling client escalations, coordinating special projects, and ensuring seamless service delivery. Additionally, you will drive continuous improvement initiatives to enhance customer satisfaction.
How you will do it
Manage claims processing for equipment and labor.
Track warranty and service performance metrics.
Maintain detailed documentation.
Oversee the day-to-day operations, ensuring adherence to service standards and protocols.
Develop and implement strategies to improve service delivery, enhance customer satisfaction, and drive operational efficiency.
Conduct regular performance reviews of direct reports, providing mentoring for development and career growth.
Monitor KPIs and implement corrective actions as needed.
Ensure compliance with safety regulations and promote a safety-first culture.
Manage customer relationships, acting as point-of-contact for service-related inquires and resolution of issues.
Prepare and present reports on performance and recommendations for improvements to senior management.
Collaborate with sales and operations to ensure high customer adoption of aftermarket programs.
Work with Fleet vendor to coordinate timely preventive maintenance, system health checks, and reporting.
Own the transition from In-Service Transition (IST) to warranty.
Ensure clients have clear guidance on service protocols, escalation paths, and ongoing support.
What we look for
Required:
Bachelor’s degree in project management and/or equivalent work experience
Minimum of 5 years of experience in warranty, client, commissioning, or aftermarket preferably in data centers
Proven track record of improving operations
Leadership skills with the ability to motivate and develop teams
Excellent communication and interpersonal skills, with a customer-centric approach
Proficiency in Microsoft Office
Preferred:
Experience with commissioning processes and operational handoff procedures
Project management certification (PMP) or similar credential or experience
Experience managing service & warranty, or aftermarket, or upsell/sales
Familiarity with service management software
Take some time to learn about us and apply today! Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.
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