Compliance Advisor - Amazon

Requisition #: 20276
Functional Area: Client Service
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Hybrid/Onsite Requirement:
Work Hours: 7am-3:30pm

Position Summary

The purpose of this position is to perform in an advisory role to manage clients related to Amazon, ensuring that the client's needs are met in an efficient and effective manner. This position utilizes regulatory expertise in one or more service lines to evaluate client's needs and provide guidance/recommendations to achieve compliance objectives.

Job Responsibilities

• Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface in an advisory role between J. J. Keller and the client, to include such tasks as:

• Maintaining an open line of communication via phone, e-mail, fax, and correspondence.
• Preparing, conducting, and leading regular client review calls.
• Educating clients on regulatory requirements, providing interpretations and best practices. Confers with internal regulatory on complex inquires and ensures follow-up with the client.
• Determining clients' needs and how J. J. Keller can best serve those needs, including identification of value-added services for clients.
• Researching and resolving invoice and payment issues.
• Assisting clients with effective utilization of DataSense and other applications.
• Updating client specific profile information.

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of FMCSR regulations desirable.
• Effective verbal, written, and presentation skills.
• Ability to apply regulatory knowledge in a variety of situations.
• Independent decision-making skills.