Quality Engineer IV

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Description

SUMMARY
Direct Quality Engineers in operating within area of assigned responsibilities with a high level of efficiency, integrity and enthusiasm, striving to achieve excellence in all endeavors. Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing on global customer accounts.

• Provide support to all Safety, Health and Environment (EHS) programs and initiatives in order to support our zero-accident culture.
• LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
• Recruitment and Retention:
• Recruit and interview Quality Engineers and Technicians.
• Coach Quality Engineers/Technicians in the interviewing/hiring process.
• Monitor team member turnover; identify key factors that can be improved; make improvements.
• Employee and Team Development:
• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer.
• Performance Management:
• Establish clear measurable goals and objectives by which to determine individual and team results (operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of large teams and keep them focused in times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
• Communication:
• Provide communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from team members.
• Assess communication style of individual team members and adapt own communication style accordingly.

• TECHNICAL MANAGEMENT RESPONSIBILITIES

• SME for Investigations, CAPAs, Non-Conformances, Complaints and train other Quality Engineers in these processes.
• Develop and maintain procedures for investigations, CAPAs, Non-Conformances, Complaints.
• Manage Investigation systems and site metrics.
• Be part of the Internal Audit Team.
• Support in the Audits from 1st, 2nd, 3rd parties.
• Audits quality systems for deficiency identification and correction.
• Participate in the Management Review.
• Develop and maintain QA plans and timeliness of global new product introductions utilizing Advanced Product Quality Planning and Process Optimization specific to the customer.
• Provide support for all quoting activities by participation in initial process design, development, and implementation phases.
• Evaluate and provide input to inspection processes via inspection aids and instruction guidelines.
• Support all global training programs specific to their customer by development and implementation of specialized training sessions for all applicable functions.
• Develop appropriate systems for document storage, access and review pertaining to global customer accounts.
• Review all supplies, internal, and customer discrepancies, coordinate and track the effectiveness of corrective/proactive action efforts.
• Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access.
• Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort.
• Participate in the vendor survey activities as applicable. Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts.
• Interface with all departments as applied to the Policies and Procedures.
• Provide insight and assistance of implementing and maintaining Process Improvement and Optimization concentrating on proactive methodologies.
• Interface and provide technical support on quality issues with the customer as needed.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

• Advanced PC skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• High problem-solving capacity
• Analysts Skills
• Knowledge in management of Investigations, CAPAs, Non-Conformances and Complaints.

• Regular business hours. Some additional hours may be required.
• Travel requirements: Domestic and/or International: Up to 25%.
• Climate controlled office environment during normal business hours.