Manager, Staffing Operations & Vendor Performance

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Position Overview

Jabil is seeking an experienced staffing and talent acquisition leader to oversee and optimize the performance of its external staffing partners supporting high-volume hiring across manufacturing operations.

Reporting to the Campus Manager of Talent Acquisition, this individual will be responsible for managing relationships with approximately 4-8 established staffing vendors that collectively support thousands of contingent workforce positions across multiple buildings located in Florence, Kentucky.

Jabil currently has established vendor relationships, performance metrics, and reporting processes in place. The focus of this position will be to bring deeper staffing industry expertise, operational accountability, and a proactive approach to improving vendor performance.

The ideal candidate will have extensive experience in high-volume staffing, preferably within manufacturing, warehouse, or industrial environments, and a demonstrated ability to improve staffing fulfillment, candidate quality, early retention, and overall workforce stability.

Key Responsibilities

Staffing Vendor Management & Accountability

• Manage relationships and oversee the performance of approximately 4-8 external staffing partners.

• Hold staffing vendors accountable for meeting established service-level agreements, fulfillment expectations, candidate quality standards, and retention objectives.

• Conduct regular vendor performance reviews to identify trends, challenges, and opportunities for improvement.

• Work directly with staffing partners to address performance gaps and implement corrective action plans.

• Provide recommendations to Talent Acquisition leadership regarding vendor performance, staffing allocation, and potential changes to the vendor network.

• Build strong, collaborative relationships with staffing partners while maintaining clear performance expectations.

High-Volume Staffing Operations

• Oversee staffing vendor performance supporting thousands of contingent workforce positions across multiple manufacturing, warehouse, and distribution facilities.

• Partner with local HR and operations leadership to understand staffing demand, hiring challenges, and workforce requirements.

• Ensure staffing partners respond quickly to hiring needs while maintaining candidate quality.

• Identify staffing bottlenecks and work with vendors and internal stakeholders to improve hiring efficiency.

• Support staffing strategies that accommodate fluctuating production demands, seasonal hiring needs, and changing workforce requirements.

• Leverage staffing industry knowledge to establish realistic expectations for vendors across different labor markets.

Workforce Analytics & Performance Improvement

• Utilize Jabil's existing staffing metrics, dashboards, and reporting tools to monitor vendor performance and identify opportunities for improvement.

• Analyze key staffing performance indicators, including:

• Time-to-fill and speed of candidate delivery

• Staffing request fulfillment rates

• Candidate submission and placement quality

• 7-day, 30-day, and 60-day employee retention

• Early assignment attrition and turnover trends

• Vendor performance by location, shift, and position type

• Identify root causes of early employee turnover and work with staffing partners and facility leadership to implement solutions.

• Develop performance improvement initiatives designed to increase staffing efficiency and reduce unnecessary turnover.

• Present vendor performance insights, trends, and recommendations to Talent Acquisition leadership.

Cross-Functional Partnership

• Work closely with the Talent Acquisition Manager to align staffing vendor performance with broader workforce and business objectives.

• Partner with facility HR leaders, operations management, and other stakeholders to ensure staffing vendors understand site-specific requirements.

• Serve as a subject matter expert on high-volume staffing practices, industrial labor markets, and staffing vendor performance.

• Provide guidance and recommendations on staffing supplier capabilities, industry best practices, and workforce delivery improvements.

Qualifications

Required Experience

• 8+ years of progressive experience in staffing, talent acquisition, workforce operations, or contingent workforce management.

• Significant experience supporting high-volume hourly hiring within manufacturing, warehouse, distribution, logistics, or similar industrial environments.

• Demonstrated experience managing staffing agency relationships and holding external vendors accountable for performance.

• Strong understanding of staffing operations, recruiting processes, fulfillment metrics, and workforce retention.

• Experience using staffing performance data to identify issues, recommend solutions, and drive measurable operational improvements.

• Experience supporting staffing operations across multiple locations or facilities.

• Strong relationship management, negotiation, communication, and problem-solving skills.

• Ability to influence staffing partners and internal stakeholders without direct reporting authority.

Preferred Experience

• Previous experience in a leadership position with a large industrial staffing organization, managed service provider (MSP), or corporate contingent workforce program.

• Experience overseeing staffing programs supporting hundreds or thousands of hourly workers.

• Familiarity with vendor management systems (VMS), applicant tracking systems, and staffing performance dashboards.

• Experience developing vendor scorecards, implementing performance improvement plans, and improving early employee retention.

• Experience working within a large, geographically dispersed manufacturing organization.

WHAT CAN JABIL OFFER YOU?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K Match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.