Transformers - Factory IT Site Delivery Manager

The opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth to the business.

As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.

This role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.

The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

• Manage and lead the Site IT team, ensuring proper staffing, skills, and organization.
• Act as the main point of contact for IT suppliers and CDC teams on IT-related matters.
• Ensure effective ticket management, including triage and escalation processes.
• Provide onsite IT infrastructure support and delivery, including project management for IT builds.
• Maintain governance, IT security, and cybersecurity operations, including first response to incidents.
• Gather and manage business requirements and ensure access to necessary applications.
• Oversee IT budget planning, cost control, and network connectivity, including machine integration.
• Coordinate applications, vendors, and support the development and motivation of team members.

• Bachelor's degree in Computer Science/Engineering or 10+ years in Information Systems.
• At least 4 years of experience in an IT management role.
• Strong communication skills in English and good proficiency in Swedish.
• Proven experience (2+ years) managing complex global IT projects.
• Background in process management, continuous improvement, and business process optimization.
• Understanding of manufacturing operations, change management, and cross-functional collaboration.
• Experience with complex stakeholder environments and strong knowledge of IT policies and end-to-end business processes.
• Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi-shift factory environment.

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Various trainings and education supporting employee development
• A diverse company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• Additional benefits may apply to this specific role