IT Technical Lead - Infrastructure

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Master's degree or relevant post-graduate certifications are a plus.

• 7+ years of hands-on IT infrastructure experience, with at least 2 years in a technical leadership or senior-level role.
• Proven experience supporting and administering Windows Server (2016/2019/2022) and Linux environments (e.g., RHEL, CentOS, Ubuntu).
• Experience in leading infrastructure projects, system upgrades, and cross-functional technical teams.
• Experience managing hybrid environments that include on-premises infrastructure and cloud services (AWS and Azure).
• Solid background in network fundamentals, including routing, switching, and firewall basics.

• CCNA or higher (Cisco Certified Network Associate).
• Microsoft Certified: Azure Administrator Associate or equivalent.
• AWS Certified SysOps Administrator - Associate or equivalent.
• CompTIA Server+, Linux+, or RHCSA certifications are a plus.

• Deep understanding of Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Proficient in managing Windows servers including package management, system monitoring, and security hardening.
• Experience with virtualization platforms (e.g., VMware, Hyper-V).

• Experience provisioning, maintaining, and optimizing cloud infrastructure on AWS and Microsoft Azure.
• Familiarity with EC2, S3, IAM, VPC, Lambda (AWS) and VMs, Azure AD, Blob Storage, Azure Monitor (Azure).

• Strong experience in scripting with PowerShell, Bash, or Python to automate server maintenance, monitoring, and patching.
• Familiarity with infrastructure-as-code (IaC) tools such as Terraform or AWS CloudFormation is a plus.

• Hands-on experience with enterprise storage systems, including:
  • NetApp (ONTAP administration, NFS, CIFS/SnapMirror/SnapVault).
  • HPE Alletra or similar storage solutions (e.g., 3PAR, Nimble).
• Proficiency in managing and monitoring enterprise backup solutions (e.g., Veeam, Commvault, NetBackup).

• Solid grasp of TCP/IP, VLANs, VPN, and firewall policies.
• Experience troubleshooting network connectivity, basic switch/router configuration, and Wi-Fi technologies.

• Strong leadership and mentoring abilities; capable of guiding junior staff and coordinating with other IT teams.
• Excellent communication skills-verbal and written-with the ability to explain technical issues to non-technical stakeholders.
• Proven ability to manage incidents, change control, and root cause analysis processes.
• Detail-oriented, self-driven, and able to prioritize and manage multiple tasks in fast-paced environments.

• Familiarity with monitoring tools like Nagios, Zabbix, SolarWinds, or Datadog.
• Experience implementing or supporting disaster recovery (DR) plans and high availability solutions.
• Understanding of ITIL framework and best practices.