IT Support - SAP modules

- Work closely with development and admin team for issues resolution.

- Setup EDI enablement with external suppliers.

- Responsible for operations process documentation.

- Monitor ticket closely ensure support tickets are resolved within SLA.

- Serve as escalation point for troubleshooting issues per OLA and SLA.

- Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.

- Perform hands on complex configuration in module.

Education & Experience Requirements:

- Bachelor's degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.

- Understanding process of EDI / B2B and their standards (EDIFACT, X12, RosettaNet and API ).

- Knowledge of EDI Message types (EDIFACT) : ORDER, ORDER RESPONSE, ORDER CHANGE, EDI FORECAST, INVENTORY REPORT, INVOICE.

- Knowledge of one or more of the following applications is highly desirable :

(a) Sterling Integrator ver 6.03(formerly known as GIS- Gentrac Integration Suite).

(b) Axway / B2Bi Gateway Interchange 5.5 or above.

(c) Microsoft Operations Manager 2007 or above.

(d) Preferably have ERP knowledge with SAP.

(e) Knowledge and experience with other ERP packages (eg. ORACLE, BAAN) is also acceptable.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

TEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Jabil.com. Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion @jabil.com; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @jabil.com. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

Client-provided location(s): Guadalajara, Mexico

Job ID: Jabil-J2411721

Employment Type: FULL_TIME

Posted: 2025-09-13T19:06:57