At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
How Will You Make an Impact?
As an IT Process Engineer II, you will play a dual role in driving the design, implementation, and continuous improvement of IT service management processes using the ITIL framework. You'll be instrumental in both project leadership and day-to-day operational support-ensuring process stability, compliance, and efficiency across change management, configuration, incident response, and lifecycle support. Your contributions will directly impact Jabil's ability to deliver scalable, secure, and reliable IT services worldwide.
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What Will You Do?
Process Development & Implementation
- Lead the design, development, and deployment of IT processes and related tools to support global initiatives.
- Develop process documentation, controls, templates, and training materials.
- Coordinate and support the implementation of change, configuration, incident, and problem management practices.
Operational Support & Monitoring
- Manage and monitor daily IT activities including software compliance, infrastructure support, vulnerabilities, and mobile device management.
- Oversee server room operations, including access control, equipment purchases, and vendor warranties.
- Maintain and reset SAP generic accounts and passwords.
- Provide hands-on troubleshooting and configuration for RF scanners, Raspberry Pi devices, and shopfloor systems.
Reporting & Continuous Improvement
- Analyze trends and metrics to support continuous improvement initiatives.
- Monitor process effectiveness using KPIs and propose improvements where applicable.
- Prepare process reports and communicate with upper management regarding performance and gaps.
Project & Cross-Functional Collaboration
- Lead or support local and global IT projects; manage site-specific forecasting and procurement.
- Partner with cross-functional teams, vendors, and stakeholders to deliver IT solutions.
- Ensure compliance with internal audits, SOX controls, and security policies.
Communication & Training
- Conduct training sessions and mentor peers in process utilization.
- Facilitate meetings, knowledge-sharing, and coordination with IT and operational departments.
How Will You Get Here?
Education:
- Bachelor's degree in computer science, Information Systems, or a related discipline required.
Experience:
- Minimum 2 years of IT experience with exposure to ITIL frameworks, infrastructure support, and service management.
- Experience with process-oriented workflow design and cross-functional project coordination.
Knowledge, Skills, Abilities:
- Strong working knowledge of ITIL concepts, service lifecycle, and IT service management practices.
- Basic network knowledge, concept of VLAN, fiber types, etc
- Server knowledge: rack and mount experience, DNS, DHCP basic management
- Proficiency in Microsoft Office, SAP, AD and IT systems including change, configuration, and incident management tools.
- Excellent RF scanner configuration and troubleshooting skills.
- Experience managing logistics, including mailing IT equipment for warranty repair and tracking service returns.
- Strong knowledge of MS Windows OS from Win7 to Win11, end points patching, GPO basic
- Ability to manage infrastructure warranties and services, including those related to servers and printers.
- Competence in identifying and acting on EOL (End-of-Life) hardware for timely replacements.
- Designated Shopfloor SME is responsible for access control, system maintenance, and issue resolution.
- Experience with Shopfloor Raspberry Pi configuration and support.
- Strong analytical, problem-solving, and documentation skills.
- Ability to work independently or collaboratively within a fast-paced, global environment.
- Exceptional communication skills-both written and verbal.
Preferred Qualifications:
- Experience with IT compliance (e.g., SOX, audit readiness).
- Familiarity with infrastructure support, device configuration (mobile/RF scanners), and SAP account management.
- ITIL certification or equivalent process knowledge.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Accommodation Statement
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.