HR Operations Delivery Lead - Workday Talent Management

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Summary:

We are seeking a strategic and results-driven HR Operations Delivery Lead to drive the delivery and optimization of HR services with a strong emphasis on Workday Talent Management. This role will lead cross-functional initiatives to enhance talent processes, reporting, and system capabilities, ensuring alignment with business goals and employee experience.

Key Responsibilities:

• HR Operations Leadership

• Lead the delivery of global HR operations services, ensuring consistency, scalability, and compliance across regions.

• Partner with HR Centers of Excellence (COEs), HRIT, IT, and business leaders to align operational delivery with strategic talent goals.

• Workday Talent Management

• Responsible for Talent Management Product ownership, leveraging a product mindset for delivery, owning the product roadmap for TM, including representation of related AI features within the HR AI Task force.

• Serve as the subject matter expert for Workday Talent & Performance modules, including Talent Reviews, Succession Planning, Career Profiles, and Skills.

• Drive configuration improvements and functionality reviews to optimize the use of Workday Talent Management tools

• Lead end-to-end Workday projects, including project management, implementation, integrations, enhancements, and process improvements across all Talent related modules

• Responsible for Change Management and Communications

• Process Optimization & Reporting

• Oversee the development and maintenance of HR process documentation and SOPs.

• Leverage Workday Reporting & Analytics to deliver actionable insights to HR and business stakeholders

• Partner cross-functionally with HR, IT, and other teams to understand business needs, identify user pain points, and translate these into clear product requirements

• Prioritize features and enhancements based on business impact, user feedback, and technical feasibility, ensuring continuous improvement of the Workday platform

• Technology & Innovation

• Evaluate and implement new Workday features, including AI-driven tools

• Collaborate with HRIS and IT teams to ensure system integrity, data accuracy, and continuous improvement.

• Drive innovation within Workday, exploring new functionalities, third-party integrations, and creative solutions that align with Jabil Talent Management Roadmap.

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's preferred.

• 7+ years of progressive HR operations experience, with at least 3 years of experience with Workday tools

• Minimum 2 years of Experience in Workday business process configuration strongly preferred.

• Proven experience in leading global HR projects and process improvement initiatives.

• Demonstrated ability to conceptualize employee experience, with proven success applying product management principles (roadmap, user journeys, feature prioritization) for HR initiatives

• Strong stakeholder engagement skills.

• Strong analytical and problem-solving skills, with a proven track record of successfully navigating complex technical challenges and driving meaningful solutions.

• Experience in a global organization with the ability to navigate varying regional requirements and user needs effectively.