Business Systems Analyst II

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Summary:

Conduct business analysis needs assessments, and preliminary cost/benefit analysis to align information technology solutions with business initiatives.

Independently conduct, in business analysis, needs assessments, and preliminary cost/benefit analysis of more complex initiatives with little guidance to align information technology solutions with business initiatives.

Essential Duties & Responsibilities

• Analyze and evaluate business needs to recommend solution options.
• Collaborate stakeholders on solution evaluation and system selection.
• Formulate and define scope of system and objectives.
• Conduct gap analysis, analyze current and future state, assess risks.
• Conduct requirement elicitation workshops.
• Conduct interviews with end users and business stakeholders.
• Analyze, specify and model requirements in a form of business requirements documents, functional specifications, use cases, user stories, business process models, UI wireframes and other forms regarding project and stakeholders needs.
• Develop and maintain up-to-date documentation for responsible area with new or updated functionality.
• Trace, prioritize, approve, verify and validate requirements.
• Assess, document, and manage requirements changes, system updates, improvements and enhancements.
• Conduct peer reviews of the documentation made by other Business System Analysts and provide constructive feedback to teammates.
• Provide quality assurance by writing and executing test plans and test cases.
• Coordinate user acceptance test with Subject Matter Experts.
• Participate as key team member during implementation.
• Serve as escalation point for troubleshooting issues and coordinate with other Business System Analysts and technical personnel for their resolution.
• Perform root cause analysis and create technical notes for all new issues identified.
• Participate in processes improvement, sharing best practices and proactively suggesting improvement points.

• Degree in Computer Science or Management Information Systems preferred.
• Minimum 2 to 5 years work experience in a related position.
• Ability to understand complex business problems and translate it to IT language
• Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job
• Structured, process driven, pragmatic problem solver approach
• Good influencing, communication, and customer service skills
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Fluent in English

• Familiar with BABOK (Business Analyst Body of Knowledge) framework and principles.
• ISTQB Foundation level Certificate
• Business Analyst Certificate (PMI-PBA, CBAP or equivalent)
• AWS Cloud Practitioner Certificate
• SQL knowledge and experience
• Application development experience